Account Director

About Twelve

Twelve designs and builds the world’s most inspiring merchandise and packaging for the world’s most coveted brands. With deep expertise across global production, creative innovation, and sustainability, we turn bold ideas into elevated, high-impact realities. Our clients-ranging from luxury fashion and beauty to leading lifestyle brands-trust us to deliver unforgettable experiences through beautifully executed product and packaging.

Job Summary

The Account Director at Twelve is responsible for overseeing all aspects of client management, from proactively managing briefs through production to cultivating and securing long-term partnerships. Acting as the primary client liaison, this role ensures seamless communication, alignment, and execution across internal teams, including creative, development, and production. The Account Director will drive strategic growth by identifying opportunities within client portfolios, leading RFP submissions, and nurturing new business relationships. With a focus on excellence, organization, and industry insight, this role demands a strategic thinker with 8+ years of experience in the beauty, fashion, or luxury sectors and the ability to travel within the EU.

Responsibilities

• Proactively manage all new client briefs through production.

• Efficiently manage all daily external client communication relating to active briefs through production.

• Coordinate and manage all internal communications related to client activity, collaborating with development, creative, and production teams to ensure timely updates and alignment.
• Lead the project management of all internal partners to respect Twelve’s expected response times and client’s ASL’s.

• Track and cultivate new business activity, regularly engaging with prospective clients to develop partnerships and identify growth opportunities, providing weekly status updates to stakeholders.

• Continuously nurture and strengthen new business relationships to secure long-term partnerships through in-person meetings, calls, and consistent follow-ups.
• Define and implement tailored client strategies to identify opportunities for growth, address client-specific challenges, and exceed sales and account targets.
• Proactively identify and analyze needs, gaps, and areas of opportunity to capture within the client’s supply base to generate additional opportunities for Twelve.
• Lead RFP and tender submissions, leveraging internal resources to deliver compelling, competitive proposals and secure new opportunities.
• Monitor industry trends and client feedback to inform strategy, maintain a competitive edge, and ensure Twelve’s solutions remain relevant and impactful.
• Leverage AI to improve process efficiency and automation while preserving individual creativity, judgment, and original thinking.

Requirements

• 8yrs+ experience in a similar role within the beauty, fashion or luxury industry.
• Highly analytical with the ability to think strategically and be a confident decision maker
• Ability to travel within the EU
• Fluency in English, with additional languages is a bonus (French, Spanish, Italian, Mandarin or Cantonese)
• Ability to manage multiple clients and multiple tasks efficiently in a professional and respectful manner.
• Working knowledge of AI tools (i.e. Claude, ChatGPT, Gemini), with the ability to apply them to streamline workflows, strengthen analysis, and improve business outcomes.

Characteristics

• Have a proactive, can-do attitude across all areas of responsibility.
• Be a creative problem-solver that will tenaciously and autonomously seek and provide viable solutions to both internal and external challenges.
• Highly numerate
• Have meticulous attention to detail.
• Be passionate about Beauty, Fashion, and Luxury Industry. (Premium Drinks, Jewellery, Watches)
• Be easy to work with.
• Continuously strive for excellence.
• Organised and methodical
• Negotiation skills
• Be a team player yet have a strong ability to work autonomously.

What You Can Expect:

• Full-Time Benefits (Medical, Dental, Vision, Disability, Life)
• Hybrid work environment
• Mental Health Mondays: Once a month our offices close globally (that's an additional 12 days per year)
• Generous Paid Time Off -- Including your birthday, personal days, and time off around holidays
• Paid Parental Leave
• Family planning and wellness benefits
• Summer Fridays
• Discretionary Bonuses

Twelve Inc. is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. It is the policy of the Company to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, creed, color, religion, sex, national origin, ancestry, age, alienage or citizenship status, disability, or handicap, marital status, familial status, veteran status, sexual orientation, arrest record, genetic information or any other characteristic protected by applicable federal, state or local laws.