{"id":2577604,"url":"https://alion.io/job/twelve-labs-staff-solutions-architect-2","title":"Staff Solutions Architect","company":{"id":4015,"name":"Twelve Labs","domain":"twelvelabs.io","url":"https://alion.io/company/twelvelabs","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":198000,"max":240000,"currency":"USD","period":"year","gross":null,"usd_annual":240000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"AWS Bedrock","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"JavaScript","optional":false},{"name":"Multimodal AI","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Databricks","optional":true},{"name":"Snowflake","optional":true}],"status":"live","first_seen_at":"2026-10-14T21:17:06Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-23T03:19:27Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Who we are\nVideo is 90% of the world's data. Most of it is invisible to machines.\nTwelveLabs builds the intelligence layer to change that. Our multimodal AI models understand video the way humans do - across sight, sound, and motion - and power production-scale AI workloads across media, entertainment, sports, security, and government.\nWe have raised more than $210 million from NEA, Radical Ventures, Amazon, NVIDIA, Snowflake, Databricks, Index Ventures, NAVER Ventures, Korea Investment Partners, Quadrille Capital, Red Bull Ventures, and AI pioneers including Fei-Fei Li, Silvio Savarese, and Alexandr Wang.\nWe are a global company, headquartered in San Francisco with offices in Seoul, New York, and London, and employees around the world. We believe the differences in our cultural, educational, and life experiences make our products stronger. Building technology that understands the world in all its complexity requires people who see it from every angle. We are looking for individuals who are driven by hard problems and want their work to matter. Come build it with us!\nAbout the Role\nWe're hiring a Solutions Architect to help our strategic customers unlock the full potential of video AI. Acting as the dedicated technical resource for key accounts, you'll drive solution design, implementation guidance, and the co-development of innovative applications that showcase the capabilities of our multimodal foundation models.\nYou'll provide expert technical guidance while collaborating with Sales, Product, Partnerships and Engineering teams.\nThis is a highly self-directed and creative role where you'll need to thrive in an unstructured, rapidly expanding and evolving environment.\nCandidates must be able to travel up to 10% of the time annually to attend conferences, off-site meetings, and other business-related events as required by the role. This role may require participation in on-site interviews and/or completion of in-person onboarding processes.\nIn this role, you will\nDeliver an exceptional customer experience by providing technical expertise, scoping use cases, and supporting the implementation of video AI applications with technical stakeholders at startups and enterprises.\nOwn technical relationships with strategic customers, ensuring successful integrations, resolving complex technical challenges, and driving adoption across their organizations.\nGuide customers on best practices for leveraging TwelveLabs APIs to create secure, scalable, and differentiated video understanding experiences.\nServe as the first line of defense for design, security, compliance, and architecture questions, escalating complex requirements to internal experts as needed.\nCreate and maintain documentation, implementation guides, and FAQs for common customer requirements and technical challenges.\nGather customer feedback and represent the voice of developers and enterprises to internal teams, helping shape product roadmaps and future capabilities.\nYou may be a good fit if you have\nHave 5+ years of experience in a technical, customer-facing role such as Solutions Architect, Technical Account Manager, or Implementation Engineer.\nHave experience working with hyperscalers (AWS preferred, with hands-on experience supporting customers building on Amazon Bedrock; Azure, GCP, or other cloud providers also welcome).\nDemonstrate a strong understanding of and experience working with LLMs, multimodal AI, REST APIs, Python, JavaScript, and modern application development, with a deep understanding of video workflows and video workloads.\nHave experience driving customer implementations from kickoff through production launch, with a track record of building trusted technical relationships.\nAre an exceptional communicator who can translate complex technical concepts to business stakeholders and debug integration issues with engineering teams.\nOperate with high horsepower, manage multiple projects simultaneously, and thrive in a fast-changing environment with evolving priorities.\nBring a collaborative, humble attitude with an eagerness to help customers and internal teams succeed.\nEven if there are a few checkboxes that aren't ticked through your prior experience, we still encourage you to apply! If you are a 0-to-1 achiever, a ferocious learner, and a kind and fun team player who motivates others, you will find a home at TwelveLabs.\nWe welcome applicants from all walks of life and are committed to equal-opportunity employment. We cherish and celebrate diversity not just because it is the right thing to do, but because it makes our company much stronger.\nBenefits and Perks\nAn open and inclusive culture and work environment\nWork closely with a collaborative, mission-driven team on cutting-edge AI technology\nFull health, dental, and vision benefits\nExtremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years\nMonthly wellness stipend\nAnnual Learning & Development stipend to invest in your growth\nGlobal offices in San Francisco and Seoul, and coworking office memberships for remote team members\nVISA support where applicable\nTransportation stipend (SF & NY onsite only)\nDaily meal support (SF & NY onsite only)\nIf someone contacted you about this role and you’d like to verify they’re a member of our team, please email ","description_format":"text","description_chars":5323,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Computer Vision","Multimodal AI","Foundation Models","AI Search"],"lifecycle":[{"event":"open","at":"2026-10-15T00:37:23Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6","filings_12m":6,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":202500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":8,"expected_fill_days":62,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":240000,"is_top_pay":true},"html_url":"https://alion.io/job/twelve-labs-staff-solutions-architect-2","json_url":"https://alion.io/job/twelve-labs-staff-solutions-architect-2.json","meta":{"generated_at":"2026-10-23T06:30:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10557,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4015},"rest":"https://alion.io/mcp/rest/get_company?id=4015"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftwelve-labs-staff-solutions-architect-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftwelve-labs-staff-solutions-architect-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftwelve-labs-staff-solutions-architect-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/twelve-labs-staff-solutions-architect-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftwelve-labs-staff-solutions-architect-2"}]}