{"id":2307449,"url":"https://alion.io/job/twenty5-it-support-engineer-usa-only","title":"IT Support Engineer | USA Only","company":{"id":4414703,"name":"Twenty5","domain":"twenty5.com","url":"https://alion.io/company/twenty5-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Tomcat","optional":false},{"name":"Docker","optional":false},{"name":"JavaScript","optional":false},{"name":"SAP BTP","optional":false},{"name":"SAP HANA","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"ABAP","optional":true},{"name":"Java","optional":true}],"status":"live","first_seen_at":"2026-10-11T20:36:58Z","employer_posted_date":null,"last_verified_at":"2026-10-11T20:36:58Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"This is a remote position.IT Support Engineer | USA \nLocation: USA\nType: (Remote / Hybrid)Experience: 2–5 Years\nEmployment: Full-TimeCompany Description\nTwenty5 is an innovative software company specializing in bringing business value to project-centric industries, including Aerospace & Defense, Professional Services, and Capital Projects. By leveraging advances in predictive analysis and AI, Twenty5 optimizes pricing and cost estimation processes, making them more efficient and data-driven. By utilizing project knowledge and performance insights, we support businesses in delivering precise and effective project proposals with ease.\n\nRole Description\nWe are looking for a motivated and technically strong Technical Support Engineer to join our US-based support team. Our product is a feature-rich enterprise application built on top of SAP Business Technology Platform (BTP) and Tomcat , running on Java, ExtJS, and JavaScript, with SAP HANA as the database backend.\n\nIn this role, you will be responsible for supporting end users and enterprise clients during US business hours, diagnosing and resolving application and infrastructure issues, assisting with product installations and configuration, and collaborating closely with the engineering team to escalate and resolve complex technical issues.\n\nThis is a hands-on technical support role — not a DevOps or development position. You will be expected to learn the product deeply, understand its architecture, and become the go-to expert for troubleshooting across the full stack. We value curiosity, initiative, and a willingness to grow your skillset as our product evolves.\n\nKey Responsibilities\n1. Product Support & Troubleshooting\n\nServe as the primary technical support point of contact for US-based clients during business hours.\n\nDiagnose and resolve issues related to the application, including UI (ExtJS/JavaScript), backend (Java), and database (SAP HANA) layers.\n\nTriage incoming support tickets, reproduce issues in test environments, and drive resolution within SLA commitments.\n\nAnalyze application and server logs to identify root causes of failures, performance bottlenecks, and configuration errors.\n\nCollaborate with the engineering and product teams to escalate bugs and complex technical issues with clear, detailed documentation.\n\n2. Application Installation & Configuration\n\nAssist clients and internal teams with installation, deployment, and configuration of the application on SAP BTP.\n\nSupport Docker-based deployments, including troubleshooting container startup, networking, and runtime issues.\n\nConfigure and validate SSO/SAML-based authentication integrations between the application and client identity providers.\n\nManage and validate BTP-specific configurations such as destinations, service bindings, and environment variables.\n\nExecute Shell scripts for environment setup, log collection, and routine maintenance tasks.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":2948,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T23:33:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["seen:0","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/twenty5-it-support-engineer-usa-only","json_url":"https://alion.io/job/twenty5-it-support-engineer-usa-only.json","meta":{"generated_at":"2026-10-12T19:19:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31329,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4414703},"rest":"https://alion.io/mcp/rest/get_company?id=4414703"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftwenty5-it-support-engineer-usa-only"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftwenty5-it-support-engineer-usa-only"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftwenty5-it-support-engineer-usa-only"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/twenty5-it-support-engineer-usa-only\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftwenty5-it-support-engineer-usa-only"}]}