{"id":4200902,"url":"https://alion.io/job/twiga-consulting-it-support-supervisor","title":"IT Support Supervisor","company":{"id":4540071,"name":"Twiga Consulting","domain":null,"url":"https://alion.io/company/twiga-consulting","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-11-12T08:01:04Z","employer_posted_date":null,"last_verified_at":"2026-11-12T08:01:04Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Reference: PTA003066-JE-1\n\nOur client is based in the Brits North West Region, they are currently seeking a IT Support Supervisor to join their team.\nDuties & Responsibilities\nPurpose of the job\n\nManage and guide with calls placed for the Desktop Support environment, including First-level Back Office support. Call assignment to Desktop team. Approval of Hardware Requests and ensuring service levels are met for all logged calls by managing while maintaining a high level of customer satisfaction that meets the Service Level Agreement (SLA).\n\nOTHER FEATURES OF THE JOB REQUIRED \n\nMedical Examination – Certificate of fitness required.\n\nSafety Surface and Induction training required.\n\nOnsite support to be provided\n\nAfter-hour and Standby availability required.\n\nWorking on Heights.\n\nFORMAL MINIMUM QUALIFICATIONS REQUIRED\n\nMatric\n\nA+\n\nN+\n\nAdvanced Microsoft Qualification\n\nADVANTAGEOUS\n\nVMware Virtualization\n\nCisco switches\n\nMCSE\n\nITIL Foundation\n\nJOB-RELATED EXPERIENCE REQUIRED\n\n3 years minimum desktop support.\n\nJOB-RELATED SKILLS REQUIRED\n\nStrong people skills.\n\nStrong telephonic skills.\n\nMethodical and strong administration skills.\n\nAbility to deal with senior levels of client personnel.\n\nStrong client service skills, including dealing with all levels of computer literacy.\n\nStrong oral and written communication skills.\n\nGood listening skills.\n\nGood problem-solving skills.\n\nADDITIONAL REQUIREMENTS\n\nDriver’s License Code: B / EB\n\nOwn Transport\n\nIf you do not hear from us within 30 days, kindly consider your application as unsuccessful. Twiga may keep your details for any future opportunities.","description_format":"text","description_chars":1611,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-12T21:57:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["seen:0","win:early"],"computed_at":"2026-11-12T22:57:07Z"},"pay":null,"html_url":"https://alion.io/job/twiga-consulting-it-support-supervisor","json_url":"https://alion.io/job/twiga-consulting-it-support-supervisor.json","meta":{"generated_at":"2026-11-12T22:57:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":48522,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4540071},"rest":"https://alion.io/mcp/rest/get_company?id=4540071"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftwiga-consulting-it-support-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftwiga-consulting-it-support-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftwiga-consulting-it-support-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/twiga-consulting-it-support-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftwiga-consulting-it-support-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4200902}},{"tool":"search_jobs","arguments":{"company":4540071,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4200902},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}