Product Manager

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! 

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. 

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See yourself at Twilio

Join the team as Twilio’s next Product Manager, Super Network

About the job

This position is needed to play a pivotal role in shaping, defining and executing our Twilio’s Super Network Data & Analytics product vision and strategy.  You will collaborate closely with cross-functional teams, including engineering, design, and GTM to bring to life groundbreaking solutions that will shape the future of the global connectivity domain.  You will lead the ideation, development, and launch of high-impact products, while also mentoring and guiding a team of product managers

Responsibilities

In this role, you’ll:

• Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap.
• Partner with cross functional peers to drive product planning, design, execution, and delivery of product investments against defined success metrics.
• Partner with Industry Relations & Strategic Growth teams on business development opportunities via alliances, partnerships, and marketplaces.
• Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.
• Continuously shape new global data strategies with our GTM team to effectively control and manage a highly volatile environment
• Cultivating the ecosystem, community, and internal culture surrounding data evolution within Super Network.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Bachelor’s degree in relevant domain; MBA or advanced degree preferred
• 3+ years of experience in product management, with a focus on communications 
• Proven track record of leading successful product launches and driving product strategies
• Good analytical skills with the ability to synthesize complex information into actionable insights
• Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels
• Use of quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable team, product, and financial performance
• Initiative, ownership, and accountability to decode vague priorities, manage conflicting tasks and provide the day-to-day blocking and tackling against ambiguous and complex challenges. 
• The ability to collaborate and influence effectively across cross-functional teams.
• The demeanor and maturity to present complex business and technical concepts, trade offs, and difficulties to internal and external audiences up to C-level executives and to know when and how to assert opposing viewpoints when necessary. 

Desired:

• A strong balance of business acumen, technical insight, and user-centered design skills to make the right tradeoffs for optimizing costs, quality, and business value while standing up for your customers’ needs.
• Strong understanding of the global communications industry, trends, technologies and market dynamics
• Results-oriented mindset with demonstrated ability to meet or exceed goals 
• Experience with telco supply chain operations

Location

This role will be remote, and based in Estonia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.