{"id":11312,"url":"https://alion.io/job/twilio-senior-manager-ceo-communications","title":"CEO Communications Director","company":{"id":1829,"name":"Twilio","domain":"twilio.com","url":"https://alion.io/company/twilio","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":93,"open_postings":26,"ghost_share":0,"stale_share":0.192,"repost_share":0.154,"time_to_fill_p50_days":49,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Communications","role_family":"Communications","seniority":"head","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":171120,"max":213900,"currency":"USD","period":"year","gross":null,"usd_annual":213900},"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"LinkedIn","optional":false},{"name":"Twilio","optional":false}],"status":"live","first_seen_at":"2026-07-21T22:57:38Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-11-02T20:44:34Z","board_verified":true,"closed_at":null,"days_open":103,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":103},"description":"Who we are \nAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.\nOur dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\n.\nHiring and how we work\nWe use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! \nAlso, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. \n.\nSee yourself at Twilio\nJoin the team as Twilio’s next CEO Communications Director.\nAbout the job\nTwilio is an innovative-driven company that’s dramatically transformed itself over the past 18 months and we’re seeking aCEO Communications Director to help support its CEO. In this highly visible, fast-paced, and strategic role, you will help shape and manage the CEO's external communications, building a high-impact narrative that elevates his voice across global stages, key industry moments, and digital channels.\nThis role sits within Twilio’s Corporate Communications team, which is responsible for shaping and delivering Twilio’s story to media, customers, industry analysts, and employees. You will collaborate closely with partners across Product Marketing, Investor Relations, Legal, Brand, and Corporate Communications to align the CEO’s external communications with our overarching business strategy.\nResponsibilities\nIn this role, you’ll:\nDrive Strategic Messaging: Lead the development of high-impact executive messaging for the CEO across key milestones, including quarterly earnings, corporate announcements, company milestones, and strategic business priorities.\nShape Thought Leadership: Partner with PR and social media teams to conceptualize and execute a compelling thought leadership program. This includes ghostwriting long-form narratives and bylines. \nDrive Media Relations: Lead proactive media outreach, crafting pitches and securing high-profile placements, feature profiles, and speaking opportunities that align with Twilio's corporate narrative.\nOwn CEO Social Presence: Direct, manage, and continuously grow the CEO's LinkedIn presence, ensuring a consistent, engaging, and authentic digital footprint.\nCollaborate Cross-Functionally: Serve as a bridge across the business, working in lockstep with the CEO and other key teams.\nQualifications \nTwilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\n*Required:\n12+ years of experience in executive communications, corporate communications, or public relations, ideally within a high-growth or enterprise technology environment.\nProven track record of directly supporting and advising C-suite leaders in high-stakes, fast-moving environments.\nExceptional writing, editing, and storytelling skills with deep executive judgment and the ability to capture a specific leader's authentic voice.\nHands-on media relations experience, with a demonstrated ability to successfully pitch and place complex stories in top-tier business and technology outlets.\nStrategic and systematic thinker who can establish high-level narratives and execute them with tactical precision.\nExceptional organizational skills with a calm-under-pressure demeanor and the ability to manage competing priorities on tight timelines.\nStrong collaborative and influencing skills, with a proven ability to navigate complex, matrixed global organizations without formal authority.\nDesired:\nActive practitioner of AI: Strong interest in how artificial intelligence is transforming public relations and communications, with a willingness to lead change and build innovative workflows using AI tools.\nFamiliarity with enterprise technology: A solid baseline understanding of cloud communications, API technologies, data platforms, or financial/corporate communications.\n Experience managing executive social media presence (e.g., LinkedIn) with an eye for digital engagement trends.\nExperience working inside a fast-paced agency environment as well as in-house.\nLocation\nThis role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\nTravel \nWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. \nWhat We Offer\nWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\nCompensation\n*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\nThe estimated pay ranges for this role are as follows:\nBased in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $213,900.\nBased in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200- $226,500.\nBased in the San Francisco Bay area, California: $201,280 - $251,600.\nThis role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\nThe successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\nApplication deadline information (required for ALL US jobs)\nApplications for this role are intended to be accepted until October 31, 2026, but may change based on business needs. \nTwilio thinks big. Do you?\nWe like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.\nSo, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.\n.\nStay alert to recruitment fraud\nWe care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\n.\nTwilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. 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