{"id":1744909,"url":"https://alion.io/job/twin-health-client-onboarding-operations-associate","title":"Client Onboarding & Operations Associate","company":{"id":7821,"name":"Twin Health","domain":"twinhealth.com","url":"https://alion.io/company/twin-health","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":13,"ghost_share":0,"stale_share":0.308,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":110000,"max":115000,"currency":"USD","period":"year","gross":null,"usd_annual":115000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Digital Twin","optional":false},{"name":"Monday.com","optional":false}],"status":"live","first_seen_at":"2026-10-02T22:49:12Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-28T00:56:06Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Twin Health \nAt Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. \nWe start by building a dynamic model of each person’s metabolism - drawing on thousands of data points from CGMs, smartwatches, and meal logs - that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.\nWorking here \nOur team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.\nTwin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .\nWith more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.\nJoin us as we reinvent the standard of care in metabolic health.\nOpportunity \nWe are looking for a Client Onboarding & Operations Associate who is a self-starter energized by working with customers and building strong relationships both externally and internally to drive exceptional outcomes for our customers and members. In this role, you will own the entire onboarding and deployment of the Twin program(s) end-to-end. The ability to problem solve, analyze and troubleshoot with strong verbal and written communication skills, tailored to communicate based on the situation and audience in a fast paced environment will be key. \nWorking with a complex clinical delivery model in a high-growth environment, our Client Onboarding & Operations Associate has to expertly navigate through ambiguity while managing internal and external teams in a highly detail-oriented, organized and structured manner - all while ensuring we deliver on-time and exceed customer expectations. As part of our small and growing team, your input and contributions will be critical to helping Twin continuously improve, optimize and scale our onboarding process. \nYou should be a highly organized, customer-focused and a resourceful individual. This role will be a great fit for you if you are a doer who is passionate about making a difference, comfortable with ambiguity, and naturally collaborative.\nResponsibilities\nDrive Client Value\nEstablish and maintain highly effective relationships with key stakeholders, executives and the C-suite across small and medium strategic clients and ASO’s\nDevelop fluent understanding of Twin Health programs, onboarding processes, growth marketing approach and clinical operations \nSuccessfully onboard Twin’s program(s) end-to-end across a portfolio of Twin customers, including self-insured employers and ASO’s\nLead discovery sessions to gain insight into Twin’s customers’ culture, priorities, and goals in order to design tailored solutions that work for their populations\nProvide consultative recommendations to increase member engagement, enhance program results, and optimize overall client satisfaction \nPerform and lead the setup, configuration, and testing of customer instances to ensure proper functionality\nCoordinate internal resources and third parties/vendors for the flawless execution of projects\nTrain customers on Twin programs to drive awareness and enrollment\nAnalyze customer data pre and post launch to provide actionable insights for internal teams and customers\nDeliver Project Management Excellence\nManage multiple projects simultaneously - setting expectations, managing overall project plan, and managing cross-functional teams to ensure timeliness and launch readiness\nEffectively manage customer stakeholders throughout onboarding, including leading customer meetings, setting and managing expectations, building stakeholder alignment, and managing risks and escalations\nWork with technical partners at the customer (or 3rd parties) to operationalize data access and eligibility file management, including finalizing file/data requirements, setting up file transfer and validation, and ongoing issue resolution\nPrepare, execute and participate in special events held for or hosted by clients\nPrepare slide presentations and reports in a consumable client format that delivers actionable insights post launch\nManage project expectations through regular meetings, project status reports and maintaining great relationships\nBuild out standard onboarding work, templates, playbooks to drive continuous improvement and best practice development in our approach \nLead Cross-functionally\nAssist in managing client issues/escalations and mobilize internal teams such as Client Success & Growth, Client Integration, Clinical Delivery, Product, Member Operations and Business Development, to drive resolution\nWork cross-functionality with teams such as Clinical Delivery, Product, Marketing, Engineering, Billing Operations and Executive teams to ensure client/market feedback is shared for ongoing improvements\nPartner with Client Marketing to develop pre-launch member promotional strategies and toolkits that will increase member engagement, enhance program results, and optimize overall client satisfaction \nProvide input and recommendations for improvements for internal processes to provide efficiency and effectiveness.\nServe as internal team SME/point person to ensure efficiency and consistency across the onboarding lifecycle\nAssist in driving internal alignment and manage downstream clients with internal cross-functional teams \nQualifications\n2 - 5 years of onboarding and customer facing experience \n2 - 5 years of health tech client onboarding and project management experience \nExperience with health benefits, health and wellness, health plans or systems\nAbility to communicate and work across client organizations, engaging on a range of tactical and strategic issues, with senior executives as well as execution teams\nExceptionally strong project management skills, with demonstrated organizational skills, high attention to detail and ability to balance between thoughtful planning and timely execution\nAbility to manage conflicting priorities and thrive in a fast-paced environment working under time constraints\nProficiency with Google applications, PM tools, such as InspirePlanner, Monday.com, and MS Project\nExperience working with technical/data partners (internal and external) on data exchange, file specifications, file encryption and transmission and testing\nBenefits \nTwin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, clients and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin\nA competitive compensation package in line with leading technology companies\nA remote and accomplished global team\nOpportunity for equity participation \nUnlimited vacation with manager approval\n16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents\n100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options\n401k retirement savings plan\nSalary range for US jobs\nUS Salary Range\n$110,000—$115,000 USD\nWe have been made aware of fraudulent interview requests being sent using the Twin Health's name. All communications will come from official Twin Health channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process.","description_format":"text","description_chars":8673,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-03T05:15:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 12 · green card filings: 4","filings_12m":12,"filings_prev_12m":7,"green_card_filings_12m":4,"median_offered_wage_usd":175000,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.869,"p_room":0.9,"age_days":24,"expected_fill_days":67,"reasons":["conf:3","velocity","win:mid","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":115000,"is_top_pay":true},"html_url":"https://alion.io/job/twin-health-client-onboarding-operations-associate","json_url":"https://alion.io/job/twin-health-client-onboarding-operations-associate.json","meta":{"generated_at":"2026-10-28T01:42:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2240,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7821},"rest":"https://alion.io/mcp/rest/get_company?id=7821"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftwin-health-client-onboarding-operations-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftwin-health-client-onboarding-operations-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftwin-health-client-onboarding-operations-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/twin-health-client-onboarding-operations-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftwin-health-client-onboarding-operations-associate"}]}