{"id":4011157,"url":"https://alion.io/job/twinings-demand-planner","title":"Demand Planner","company":{"id":685544,"name":"Twinings","domain":"twinings.co.uk","url":"https://alion.io/company/twinings-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-11-09T10:15:40Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T10:15:40Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Great People Work Here.\nTwinings & Co has a proud history spanning over 300 years and operates on a global scale. With strong brand positioning we are viewed as a market leader in our field. The Australian operations continue to enjoy a positive growth trajectory. We are a high performing business that is focused on employing the best talent in the market to deliver on the business’ clear vision for success.\n\nJob Purpose\n The Demand Planner is responsible for developing and communicating an accurate, evidence-based view of demand and facilitating the cross-functional conversations required to align the business behind it.\nWorking collaboratively with Sales, Finance, Category, Marketing and Supply Planning, the Demand Planner translates commercial strategy, customer activity and category insights into a clear and aligned demand plan that supports effective decision-making. The role also represents Demand Planning in customer-facing forecast collaboration, partnering directly with retailers to align forecasts, review scan and point-of-sale performance, and translate emerging customer insights back into the demand plan.\nThe Demand Planner plays a central role in the Integrated Business Planning process and owns the monthly Volume Review, ensuring changes, risks, opportunities and forecast assumptions are clearly understood and appropriately challenged. As the Planning lead within Commercial Review, the role connects commercial decisions and customer plans to their volume, value and supply implications.\nAs the business evolves toward more insight-led demand planning, the Demand Planner will help lead the transition from forecast administration to forecast interpretation and decision support. This includes supporting the adoption of machine learning-enabled forecasting, applying commercial context to system-generated outputs, challenging assumptions and translating insights into clear recommendations that drive continuous improvement and better business decisions.\nRole Outcomes\nA robust and unbiased consensus demand forecast across the agreed horizon.\nEffective business rhythm forums that support and drive decisions and accountable actions.\nCommercial strategy translated into clear volume, phasing, value and supply implications.\n Forecast MAPA at or above 85% and Bias within ±5%, sustained across the year.\nTimely identification and escalation of material risks, opportunities and decisions.\nStock-at-risk and write-off exposure identified early, with clearance actions agreed and owned in partnership with Supply Planning\n\nKey Responsibilities\nDevelop and maintain the baseline and promotional customer and product demand forecast across a rolling 24-month planning horizon.\nOwn the preparation, facilitation, decision capture and continuous improvement of the monthly Volume Review process, including volume concessions and reporting.\nAct as the Demand Planning lead within Commercial Review, ensuring customer and commercial plans are reflected accurately in the demand forecast\nMonitor forecast accuracy, bias and stability, identifying root causes of variance and driving corrective actions\nMaintain visibility of material business risks and opportunities, developing demand scenarios to support decision-making.\nPartner with Supply Planning to communicate demand changes, priorities and constraints, and provide demand input into S&OE processes.\nLead forecast collaboration with customers and represent Demand Planning in retailer planning forums. Use retailer forecasts, scan data and point-of-sale insights to improve forecast quality.\nMaintain promotional forecasts and ensure new products, delists and range changes are accurately reflected in demand plans.\nReview stock-at-risk positions and coordinate clearance strategies with Sales, Customer Service and Supply Planning.\nManage demand planning reports, forecasting models and planning system data to support business decision-making.\nDrive improvements in demand planning processes, governance, reporting, systems and organisational capability.\nReporting to the Demand & Supply Manager, the Demand Planner is empowered to:\nRepresent Demand Planning in relevant business forums and discussions.\nFacilitate the Volume Review process and recommend the consensus demand position.\nChallenge assumptions made by Sales, Marketing, Finance, Category teams, customers and external stakeholders.\nRequest supporting evidence for material forecast changes.\nRecommend that unsupported forecast changes are revised, excluded or escalated.\nDetermine the most credible demand forecast based on available evidence and agreed planning principles.\nEscalate unresolved risks, opportunities, gaps and decisions through the IBP process.\nRecommend improvements to demand planning processes, tools, measures and governance.\nRecommend clearance, delisting and hold-versus-delete decisions for at-risk inventory to the Demand & Supply Manager.\n\nSkills, Knowledge and Expertise\n Essential\nDemonstrated ability to facilitate cross-functional conversations, influence stakeholders and constructively challenge assumptions.\nStrong commercial and analytical acumen, including the ability to translate customer and business activity into volume and phasing implications.\nExperience in Demand Planning, Supply Chain Planning or another analytical role involving cross-functional decision-making\nExperience building baseline and promotional forecasts, including new product introductions, delists and clearance of at-risk stock, with working knowledge of inventory metrics (weeks cover, MLOR, write-off exposure).\nAdvanced Excel capability and hands-on experience with a demand planning system, such as Blueshift or equivalent, ERP systems and Power BI.\nFamiliarity with AI-enabled tools and their application in demand planning and analysis.\nAbility to manage competing priorities, ambiguity and incomplete information while maintaining clear governance and follow-through.\n Desirable\nDirect demand planning or forecasting experience in FMCG, retail or consumer products.\nExperience working within an S&OP or IBP process and participating in structured business rhythm forums.\nRelevant degree in Supply Chain, Logistics, Business, Commerce, Finance or a related discipline.\nAPICS CPIM, ASCM or equivalent planning qualification.\nExperience using retailer scan or point-of-sale data (e.g. Woolworths, Coles, Metcash) to refine forecasts.\nBenefits\nAdditional 1% Superannuation\nFlexible / Hybrid working options \nBirthday Day Leave\nDiscounted Twinings Co products\nAccess to LinkedIn Learning \nAccess to ABF Networking, connect, collaborate, and grow across the ABF Group.","description_format":"text","description_chars":6635,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Soft Drinks"],"lifecycle":[{"event":"open","at":"2026-11-10T10:15:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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