{"id":3601185,"url":"https://alion.io/job/twinings-ecommerce-operations-executive","title":"eCommerce Operations Executive","company":{"id":685544,"name":"Twinings","domain":"twinings.co.uk","url":"https://alion.io/company/twinings-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-11-01T09:13:06Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-02T13:25:34Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Great People Work Here.\nTwinings & Co has a proud history spanning over 300 years and operates on a global scale. With strong brand positioning we are viewed as a market leader in our field. The Australian operations continue to enjoy a positive growth trajectory. We are a high performing business that is focused on employing the best talent in the market to deliver on the business’ clear vision for success.\n\nJob Purpose\n The eCommerce Operations Executive looks after day-to-day activity across Amazon and eGrocery, keeping product listings up to date, coordinating retail media campaigns and reporting on results.\nThe role works with Sales, Supply Chain, Marketing, Finance, agencies and retailers to keep products available and easy to find online, fix listing and content issues, and improve the online shopping experience.\nThis is a hands-on role with responsibility for routine tasks and follow-up. More complex issues and decisions on budgets or strategy sit with the National Business Manager - eCommerce.\nKey Responsibilities\nAmazon Catalogue Operations\nKeep the Amazon catalogue accurate and up to date in Vendor Central\nCreate and update ASINs, EAN/GTIN mappings, product details and variations\nCheck listings and fix issues that prevent products from being found, ordered or purchased\nRaise and follow up cases with Amazon Vendor Central Support, escalating issues that need further help\nGather product data, GS1 documents and information from internal teams to set up or correct listings\nTrack open catalogue issues, who is responsible and what needs to happen next\neGrocery Digital Shelf & Product Content\nKeep product information accurate, complete and up to date across eGrocery sites\nMaintain the eCommerce product and content library, including images, descriptions, specifications and product details\nUpdate content for new products, range changes and packaging changes\nUse retailer and digital shelf tools to check product content, availability and search visibility\n Help coordinate ratings and reviews activity and track which products are covered\nWork with internal teams, agencies and retailers to gather content and images, get approvals and publish updates\nRetail Media & CitrusAd Coordination\nSet up and manage CitrusAd and other retail media campaigns using approved briefs, budgets and plans\nCheck campaign settings, products, dates and creative before launch\nTrack click-through rate, cost per click, return on ad spend and conversion, and adjust campaigns within agreed limits\n Report on campaign results, what worked and what needs to change\nAlign campaigns with promotions, new product launches and key trading periods\nSeek approval for budget changes or changes to campaign strategy, and flag significant performance issues\neCommerce Operations, Reporting & Analysis\nHelp set up promotions, update pricing, check online availability and complete retailer portal tasks\nInvestigate day-to-day issues affecting online sales or the shopping experience and work with the right teams to resolve them\nPrepare regular reports on Amazon, eGrocery, digital shelf and retail media activity\nReview sales, availability, traffic, conversion and campaign results to highlight risks, trends and opportunities\nKeep trackers, process guides and operational records up to date\nProvide data and updates to support forecasts, budgets and customer plans\n\nSkills, Knowledge and Expertise\nEssential\nExperience in eCommerce operations, digital merchandising, marketplace support, retail media, product content or a similar role\nExperience updating online product listings, SKU data or content through retailer portals, marketplaces or content systems\nAn understanding of how product content, search visibility and availability affect online sales\nIntermediate Excel skills, including filters, lookups, pivot tables and basic data analysis\nAttention to detail and the ability to organise competing tasks, meet deadlines and keep track of open issues\nClear written and verbal communication, with confidence following up with others and asking for help when needed\nA practical approach to solving problems and willingness to learn new systems and processes\n Desirable\nExperience with Amazon Vendor Central, CitrusAd or another retail media platform\nExperience in FMCG, retail, consumer goods or an agency working with retail clients\nSome experience with ratings and reviews, digital shelf or product content platforms\nExperience with product information or digital asset systems, content management tools, Power BI, Profitero, NIQ or similar tools\nFamiliarity with Amazon, Woolworths or Coles online platforms\nBenefits\nAdditional 1% Superannuation\nFlexible / Hybrid working options \nBirthday Day Leave\nDiscounted Twinings Co products\nAccess to LinkedIn Learning \nAccess to ABF Networking, connect, collaborate, and grow across the ABF 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