{"id":3089880,"url":"https://alion.io/job/twinkl-account-manager","title":"Account Manager","company":{"id":1799317,"name":"Twinkl","domain":"twinkl.com","url":"https://alion.io/company/twinkl-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Tribepad","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sheffield, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":28000,"currency":"GBP","period":"year","gross":null,"usd_annual":37480},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T14:35:34Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T20:44:17Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Introduction\nLocation: Twinkl HQ in Sheffield, UK\nAnnual Salary: Up to £28k per annum\nHours of work: 37.5 hours per week\nContract: Permanent\nAs an Account Manager, you will play a vital role in driving growth across the Twinkl Group by introducing, upselling, and cross-selling our innovative products and services. Serving as the friendly, knowledgeable first point of contact for new customers, you will ensure educators feel confident, supported, and excited about the value Twinkl brings to their classrooms.\nThis is an exciting opportunity for a relationship-driven professional who thrives on understanding customer needs and delivering exceptional service in a fast-paced, collaborative environment.\nWhat you'll be doing\n Drive Growth: Proactively promote, upsell, and cross-sell Twinkl products and services (including Phonics, PlanIt Schemes of Work, Professional Development, and Physical Products) to enhance customer value and membership experience.\nCross-Functional Collaboration: Partner closely with Sales, Marketing, Product, and Customer Success teams to deliver a seamless onboarding experience and aligned messaging.\nSales Coordination: Work with key stakeholders across the organisation to ensure the efficient, timely delivery of products and services to clients.\nCustomer Success & Retention: Identify opportunities to improve customer engagement and satisfaction, nurturing long-term relationships that foster retention and expansion.\nWhat you'll bring\nProven experience in upselling, cross-selling, or customer success with a measurable impact on revenue growth or retention.\nStrong verbal and written communication skills, with the ability to tailor messaging and presentations for diverse audiences, from individual educators to school leaders.\nAbility to work seamlessly across departments to align client onboarding with broader business goals\nA highly organized, proactive, and customer-focused mindset, with excellent attention to detail.\nA genuine passion for education and supporting teachers is essential.\nHow We’ll Look After You\nEnjoy 33 days of paid time off per year (pro-rata), plus watch your holiday bank grow the longer you stay with us.\nThe Ultimate \"Me\" Day. An extra, fully paid day off dedicated entirely to you. Sleep in, binge a show, or hit the spa. No justification needed, just pure self-care.\nWant to change the world? We’ll foot the bill. Take a fully paid day every year to champion a cause close to your heart.\nKeep your money in your pocket as we give you access to a Westfield Health cash plan. Claim back cash on everyday healthcare like dentist visits, eye care, and physio.\nBig life moments deserve big support. We’ve got you covered with enhanced pay for maternity, paternity, and adoption leave.\nWe’re investing in your tomorrow. Secure your future with our boosted pension contributions and total peace of mind through generous life insurance.\nUnleash a world of learning and fun! Get full, complimentary access to Twinkl for you and your family.\nIf you're ready to make a real impact in education and join a vibrant, mission-driven team, we’d love to hear from you! Apply today!\nAbout Us\nWho are we and what do we do?\nAt Twinkl, we believe every child deserves to feel loved, supported, and inspired to learn. Created by experienced educators for educators, our mission is simple: to help those who teach by transforming lives through education.\nTrusted by teaching communities worldwide, Twinkl provides instant access to an award-winning library of over 1 million digital and printable resources.Supportinglearners from birth through secondary education, our collection spans everything from daily lesson planning and assessments to leadership and wellbeing tools.\nWe evolve alongside the classroom, adding fresh content daily. And if you can't find exactly what you need? Just ask. Our world-class customer service team will create bespoke resources just for you, allowing you to focus on what matters most: inspiring your learners.\nWhoever you are, whatever you teach, Twinkl is here for you!\nApply for this job","description_format":"text","description_chars":4082,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms"],"lifecycle":[{"event":"open","at":"2026-10-22T14:35:34Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.775,"p_room":0.945,"age_days":5,"expected_fill_days":9,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":37480,"is_top_pay":false},"html_url":"https://alion.io/job/twinkl-account-manager","json_url":"https://alion.io/job/twinkl-account-manager.json","meta":{"generated_at":"2026-10-28T20:46:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28751,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1799317},"rest":"https://alion.io/mcp/rest/get_company?id=1799317"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftwinkl-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftwinkl-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftwinkl-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/twinkl-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftwinkl-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3089880}},{"tool":"search_jobs","arguments":{"company":"twinkl.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3089880},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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