{"id":2875205,"url":"https://alion.io/job/twitch-customer-success-manager-4","title":"Product Operations Manager","company":{"id":5234,"name":"Twitch","domain":"twitch.tv","url":"https://alion.io/company/twitch","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":101600,"max":177800,"currency":"USD","period":"year","gross":null,"usd_annual":177800},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-19T20:28:07Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T19:15:56Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Us\nTwitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.\nWe’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.\nAbout the Role\nAs a member of Twitch's Revenue team, you'll use your industry and product acumen, and experience in digital advertising solutions to help grow Twitch Advertising revenue. \nWe are looking for a detail-oriented, client service focused Customer Success Manager with advertising experience that will work hand in hand with product and business development. The Customer Success Manager will be a crucial member of a growing team that will support Twitch in meeting its objectives and providing best in class client service to our clients that are specifically interested in our influencer marketing products. The ideal candidate will have experience with client management, media planning, and campaign operations.\nYou can work in San Francisco, CA; Los Angeles, CA; Seattle, WA; or New York, NY.\nYou Will:\nCampaign Management:\nWork with the finance team on any client approvals and revenue recognition\nOwn pre-sale process related to media planning and internal IOs\nBe client facing point of contact to ensure smooth execution and delivery\nGuide clients through internal purchasing tools\nClient Management:\nProvide highest level of customer service to internal clients, as a key point person for media plans and campaign operations\nWork to manage any custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered\nKick-off campaign with clients and manage all timelines, assets and opportunities for optimization\nAssist in pre-sale pipeline management, reporting, and opportunity accuracy\nWork with Campaign Operations to troubleshoot live campaigns\nMaintain up-to-date knowledge of Twitch's site features and products\n\nYou Have:\n4+ years of online media/planning experience\nExperience helping clients execute media campaigns\nExcellent written, presentation and oral communication skills\nExcellent collaboration skills\nAble to proactively troubleshoot and problem solve quickly and though the proper escalation process\nWorks well with others in high-energy environment with minimal supervision\nExperience and comfortability working with technical product teams\nBonus Points\nWork experience in online media\nPrevious agency experience\nPerks\nMedical, Dental, Vision & Disability Insurance\n401(k)\nMaternity & Parental Leave\nFlexible PTO\nAmazon Employee Discount\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. \nPursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. \nJob ID: TW9305\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\nUS, CA, San Francisco - Annually\n$101,600—$177,800 USD\nUS, NY, New York - Annually\n$101,600—$177,800 USD\nUS, WA, Seattle - Annually\n$92,400—$160,000 USD\nUS, CA, Los Angeles - Annually\n$92,400—$160,000 USD\nTwitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\nTwitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.","description_format":"text","description_chars":4493,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave","Restricted stock units"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Streaming & OTT Platforms","Creator & Fan Platforms"],"lifecycle":[{"event":"open","at":"2026-10-19T21:07:22Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":3,"expected_fill_days":63,"reasons":["conf:0","wave","velocity","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":177800,"is_top_pay":true},"html_url":"https://alion.io/job/twitch-customer-success-manager-4","json_url":"https://alion.io/job/twitch-customer-success-manager-4.json","meta":{"generated_at":"2026-10-23T22:46:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5837,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5234},"rest":"https://alion.io/mcp/rest/get_company?id=5234"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftwitch-customer-success-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftwitch-customer-success-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftwitch-customer-success-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/twitch-customer-success-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftwitch-customer-success-manager-4"}]}