{"id":3097844,"url":"https://alion.io/job/twk-agri-it-trainee","title":"IT Trainee","company":{"id":2622567,"name":"TWK Agri","domain":"twkagri.com","url":"https://alion.io/company/twkagri","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pietermaritzburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":18500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":829},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-22T16:39:51Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-05T07:46:02Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"TWK Agri has the following vacancy available: IT Trainee within the IT division at Pietermaritzburg, KwaZulu-Natal.Job Summary\n This role involves providing first-line technical support to users, assisting with hardware and software troubleshooting, configuring and deploying IT equipment, and supporting basic network maintenance. The role also involves maintaining accurate IT asset records, logging and escalating support requests, ensuring compliance with IT security requirements, and developing technical skills through ongoing training and mentorship.\nResponsibilities and Duties\nProvide first-line remote and technical support to users via the IT Helpdesk\nAssist with troubleshooting hardware, software, printer, and connectivity issues\nLog and update support tickets accurately on JIRA\nEscalate complex issues to IT Technicians when required\nEnsure compliance with company IT policies, standards, and security requirements\nAssist with IT asset deployment\nSet up, configure, and deploy desktops, laptops, printers, and mobile devices\nAssist with hardware upgrades and replacements\nPrepare equipment for new employees\nPerform routine equipment inspections and maintenance\nAssist with the installation and maintenance of network equipment\nSupport basic troubleshooting of Wi-Fi, switches, and network cabling\nMonitor and report network faults\nMaintain IT asset registers and equipment records\nAssist with stock control and inventory management\nEnsure all equipment is correctly labelled and recorded\nParticipate in technical training and mentorship programmes\nDevelop skills in networking, Microsoft 365, cybersecurity, IT infrastructure, and end-user support\nComplete assigned training objectives and certification pathways\n\nQualifications and Skills\nMatric / Grade 12\nCertificate, Diploma, or studies towards a qualification in Information Technology, Computer Systems Engineering, Information Systems, Network Administration, or a related IT field (advantageous)\nPrevious IT support experience (advantageous)\nRelevant internships, practical training, or academic projects (advantageous)\nBasic understanding of computer hardware and peripherals\nKnowledge of Microsoft Windows operating system\nKnowledge of Microsoft 365 applications\nUnderstanding of networking fundamentals\nKnowledge of printers and mobile devices\nBasic IT troubleshooting skills\nTake the next step in your career with TWK Agri, a trusted leader in agriculture and beyond.\n*The company can expire job adverts at any time at their own discretion.\n**TWK Agri supports the principles of Employment Equity and reserves the right to prioritise candidates in line with our Employment Equity targets.","description_format":"text","description_chars":2668,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Farming & Agriculture","Wholesale"],"lifecycle":[{"event":"open","at":"2026-10-22T16:39:51Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring 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