{"id":1356381,"url":"https://alion.io/job/two-bunch-palms-guest-service-agent-open-availability","title":"Guest Service Agent - Open Availability","company":{"id":1779745,"name":"Two Bunch Palms","domain":"twobunchpalms.com","url":"https://alion.io/company/twobunchpalms","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Desert Hot Springs, United 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waters, resulting in their greatest sense of well-being.\nOur mission is to differentiate ourselves among the nation’s best known resort spas by taking advantage of our natural resources, spa offerings and healthy programs.\nIf you are dedicated to providing an exceptional guest experience, you may be just the person we are looking for to work as an employee with Two Bunch Palms.\nJob Responsibilities:\nDeliver prompt, efficient and courteous service to guests in accordance with established standards.\nWelcome / Greet guests in a genuine and warm manner, performing check in and out processes efficiently and in a timely manner.\nExplains the property and spa treatments to guests concisely, using excellent communication skills.\nMonitors guests’ needs on a continual basis, ensuring all requests will be promptly fulfilled.\nParticipates with others as a proactive team player to produce a smooth and well-rounded guest experience.\nAssists other employees with side work, opening/closing duties as necessary.\nAssist in all areas of the front office and spa when needed, TEAMWORK is a must\nSchedule lunches for therapists at appropriate times throughout the day.\nAbove average multi-tasking skills.\nThrives in a fast-paced environment.\nAbility to perform basic and intermediate math.\nAbility to use computer systems and other system applications such as Opera, Alice, Canary, Book4time, Ask suite, etc.\nAbility to present self in a professional, pleasant, confident and well-groomed manner.\nAbility to work effectively with other department employees and guests\nWork closely with spa group sales staff to accommodate group reservations\nAssist with room utilization with therapists\nAssist in all areas of the front office and spa when needed, TEAMWORK is a must\nAccountability for cash banks, deposits, and all POS transactions and reports.\nFollow all department policies and procedures.\nRequired experience:\nAt least 18 years of age.\nHigh School Diploma or equivalent\n2 years Customer Service in a hotel or retail store\nOPERA, BOOK4TIME and Alice familiarity is a HUGE Advantage!\nJob Type: Part-time\nOpen Availability\nWorking weekends and holidays is a must!\nPerks:\n401k Plan\nSick Pay\nJRNL Two Bunch Palms is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.","description_format":"text","description_chars":2879,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & 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