{"id":2629250,"url":"https://alion.io/job/two-circles-client-success-manager","title":"Client Success Manager","company":{"id":47931,"name":"Two Circles","domain":"twocircles.com","url":"https://alion.io/company/two-circles","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":88,"open_postings":8,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-15T15:42:30Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T23:14:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing - the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 1000 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are over 1000 people, based out of 15 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world.\nScope of Role\nThe Client Success Manager will be responsible for managing the end-to-end lifecycle of client relationships, ensuring the successful adoption of our technology and services. You will work closely with clients to establish best practices, identify opportunities for growth, and provide guidance on how to maximize the effectiveness of our technology and services offerings. You will also collaborate cross-functionally with teams such as Solutions, Business Development, Marketing and Product to drive account growth and client satisfaction. This role is open to candidates located on the U.S. West Coast.\nJOB DESCRIPTION\nWhat you’ll be responsible for:\nClient Lifecycle Management:\nManage and guide clients throughout their entire lifecycle, from initial onboarding to renewal.\nDevelop strong, long-term relationships with key stakeholders, ensuring the highest levels of satisfaction with both our software and services.\nOversee client onboarding processes, ensuring smooth adoption of products and timely delivery of services.\nMonitor account health, identifying and mitigating risks to client retention.\nCross Departmental Collaboration\nPartner with Client Success Director to understand clients' evolving needs and to identify opportunities for growth. \nCollaborate with Product and Engineering teams to ensure that client feedback is effectively communicated and that feature requests or issues are prioritized and addressed.\nWork with the marketing team to identify client success stories and create case studies or testimonials to help promote our brand.\nClient Retention & Growth\nDrive client renewals and help to reduce churn by ensuring clients see continuous value from our technology and services.\nIdentify and act on opportunities for cross-selling and upselling additional services or features to existing clients.\nHelp forecast and meet revenue growth targets for assigned accounts.\nRegularly track, report, and communicate the health and progress of client accounts, using metrics such as product usage, engagement levels, and renewal potential.\nConduct business planning meetings with clients to evaluate success, and identify future objectives. \nClient Success & Value Delivery\nEnsure that clients are fully utilizing our technology and services to meet their business goals and objectives.\nPromote and implement best practices, offering expert advice on how to optimize their use of our technology and services.\nProvide proactive support and strategic guidance to clients, driving long-term value and satisfaction.\nServe as a trusted advisor to clients, advocating for their needs and ensuring their goals are aligned with our solutions.\nWhat we’re looking for:\nExperience:\n3-5 years of experience in an account management, or client relationship role. \nExperience working in sports, entertainment, or a related industry. \nProven success in managing client accounts, building strong relationships, and driving customer satisfaction by understanding client needs. \nAbility to manage and execute complex projects. \nSkills:\nExcellent communication and interpersonal skills, with the ability to build strong relationships at all levels of an organization.\nAnalytical mindset with the ability to use data to drive decisions and showcase the value of solutions.\nStrong problem-solving skills with the ability to navigate complex customer challenges.\nDetail-oriented with strong organizational skills and ability to manage multiple accounts simultaneously.\nComfortable with frequent travel (up to 25%), including overnight stays.\nTechnical Proficiency\nProven experience in utilizing Microsoft Dynamics and Salesforce CRM platforms. \nKnowledge of SaaS solutions and enterprise software products is highly preferred.\nProven expertise in using the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to enhance productivity, create detailed reports, and deliver compelling presentations.\nExperience with the KORE intelligence platform is a plus. \nThe range below represents the low and high end of the base salary someone in this role may earn as an employee of Two Circles in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.\n$70,000-$95,000","description_format":"text","description_chars":5321,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Sports Analytics"],"lifecycle":[{"event":"open","at":"2026-10-15T15:42:30Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":92500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:3","win:early"],"computed_at":"2026-10-16T02:26:32Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":true},"html_url":"https://alion.io/job/two-circles-client-success-manager","json_url":"https://alion.io/job/two-circles-client-success-manager.json","meta":{"generated_at":"2026-10-16T02:26:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3778,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47931},"rest":"https://alion.io/mcp/rest/get_company?id=47931"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftwo-circles-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftwo-circles-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftwo-circles-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/two-circles-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftwo-circles-client-success-manager"}]}