{"id":2519119,"url":"https://alion.io/job/twoconnect-it-support-analyst-work-from-home-day-shift","title":"IT Support Analyst - Work From Home | Day Shift","company":{"id":719418,"name":"Twoconnect","domain":"twoconnect.com.au","url":"https://alion.io/company/twoconnect-2","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":25000,"period":"year","method":"role_country_seniority_unknown","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"Jira","optional":true},{"name":"Power BI","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-14T10:33:17Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T14:14:23Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The IT Support Specialist will provide L1 and L2 technical support across the organisation, serving as the first point of contact for IT-related issues and service requests. The role will support Microsoft 365 administration, user identity and access management, endpoint management, business application support, and device lifecycle processes.\nProvide L1 and L2 IT support via phone, email, Teams, and the service desk portal.\nTroubleshoot and resolve issues related to Windows, Microsoft 365, user accounts, devices, printers, and connectivity.\nLog, update, and manage support tickets while keeping users informed throughout the resolution process.\nManage user accounts, passwords, MFA, permissions, and Microsoft 365 licenses.\nSupport Exchange Online, Teams, SharePoint, and other Microsoft 365 services.\nAssist with device setup, configuration, and management through Intune and Autopilot.\nProvide first-level support for business applications and escalate complex issues to the appropriate teams.\nCoordinate with internal stakeholders and vendors to help ensure timely resolution.\nSupport employee onboarding, role changes, and offboarding activities.\nCoordinate device deployment, recovery, and asset tracking.\nFollow IT security policies and best practices.\nMaintain accurate documentation and contribute to knowledge base articles and process improvements.\nClick here to view the full job description.\nRequirements\nBachelor’s degree in information technology, Computer Science, Computer Engineering or a related field, or equivalent practical experience.\n2 or more years in an IT service desk, desktop support, or managed service provider role, ideally supporting Australian or other overseas clients.\nSolid working knowledge of Windows 10/11, Microsoft 365 applications, Exchange Online, Teams and SharePoint, common peripherals and basic networking (DNS, DHCP, VPN, Wi-Fi).\nHands-on experience administering user accounts in Entra ID or Active Directory, including password and MFA resets and group management.\nExperience working in an IT service management platform, with disciplined ticket notes and a sound grasp of incident, request and escalation processes.\nExcellent spoken and written English, with the confidence to support users of varied technical ability by phone, email and remote session.\nAbility to manage several tickets at once, follow procedures, and recognise when escalation is needed.\nWillingness and ability to work Australian business hours on an ongoing basis.\nNice-to-haves:\nExperience with Jira Service Management, ServiceNow or a comparable platform.\nExposure to Microsoft Intune, Autopilot and endpoint compliance policies.\nExposure to Business Central, D365 CRM, Power Platform or comparable ERP and CRM applications.\nBasic understanding of Power BI, including workspace access, report sharing and refresh troubleshooting.\nExperience with IT asset registers, equipment logistics and remote onboarding or offboarding.\nCertifications such as ITIL 4 Foundation, CompTIA A+, Microsoft 365 Fundamentals (MS-900), Endpoint Administrator (MD-102) or Microsoft 365 Administrator (MS-102).\nBenefits\nWhy Join Twoconnect?\nWe offer more than just a job - we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:\nWork from home\nMon - Fri: 9:00 AM - 6:00 PM AEST/AEDT (adjustments will be made for daylight saving time)\nHMO with 2 free dependents and medical reimbursements\nGovernment-mandated benefits\nOpportunities to work with leading companies in Australia and beyond\nTraining programmes for career development\nEngaging company outings, team activities and wellness sessions\nSupportive, inclusive culture\nDedicated managers focused on your growth and success\nTwoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.\nWe offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.\nOur industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.\nTwoconnect is an equal opportunity employer. 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