{"id":3912072,"url":"https://alion.io/job/twonice-it-support-specialist","title":"IT Support Specialist","company":{"id":4471063,"name":"#twiceasnice Recruiting","domain":"twonice.com","url":"https://alion.io/company/twonice","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petoskey, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":true,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T23:38:03Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"IT Support Specialist (MSP exp. req.)\nLocation: Petoskey, MI- Relocation Assistance Available!\nSalary: $65,000- $75,000 + Benefits\nBenefits: Medical, Dental, Vision, Disability, Life, Simple IRA, Holidays, PTO\nJob Type: Full-Time\nStart Date: ASAP\nSponsorship is not available\nRelocation assistance is available\nIT Support Specialist (MSP exp. req.) Description\nOur client, a growing MSP, is seeking an IT Support Specialist to join its team in Petoskey, MI. This role is ideal for an experienced MSP professional who enjoys project-based work, implementing new technology solutions, and solving complex technical challenges. You'll lead client implementations, perform hardware and infrastructure deployments, troubleshoot technical issues, and ensure seamless transitions from implementation to ongoing managed services.\nThis position offers exposure to a wide variety of technologies and industries while working alongside an experienced team dedicated to delivering outstanding customer experiences.\nIT Support Specialist (MSP exp. req.) Responsibilities\nComplete implementation projects on time and within budgeted hours.\nPerform new client onboarding and offboarding activities.\nInstall, configure, and deploy servers, workstations, networking equipment, and other hardware.\nProvide on-site implementation and deployment support for client environments.\nTroubleshoot Windows, macOS, Microsoft 365, networking, printers, scanners, and mobile devices during implementations.\nProvide Day 0 support and ensure a smooth handoff to the Managed Services team.\nCreate and maintain accurate technical documentation.\nDevelop work estimates and recommend technical solutions based on project requirements.\nParticipate in an on-call rotation and provide after-hours support as needed\nIT Support Specialist (MSP exp. req.) Qualifications\n2+ years of IT support within a Managed Service Provider (MSP) environment required\nHands-on experience with Microsoft 365, Active Directory, and enterprise networking equipment required\nStrong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, firewalls, and wireless networking required\nExperience with ticketing systems and remote management tools required","description_format":"text","description_chars":2215,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Relocation assistance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Professional Services","Health & Medical Electronics","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-11-07T08:17:48Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:1","agency","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/twonice-it-support-specialist","json_url":"https://alion.io/job/twonice-it-support-specialist.json","meta":{"generated_at":"2026-11-09T00:09:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":390,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4471063},"rest":"https://alion.io/mcp/rest/get_company?id=4471063"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftwonice-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftwonice-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftwonice-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/twonice-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftwonice-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3912072}},{"tool":"search_jobs","arguments":{"company":"twonice.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3912072},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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