{"id":3912027,"url":"https://alion.io/job/twonice-l2-field-technician","title":"L2 Field Technician","company":{"id":4471063,"name":"#twiceasnice Recruiting","domain":"twonice.com","url":"https://alion.io/company/twonice","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":60000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-11-07T08:17:48Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-10T07:37:50Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"L2 Field Technician\nLocation: Charlotte, NC/Remote work options after training\nSalary: $60,000 - $75,000 + Benefits\nBenefits: Medical, Dental, Simple IRA w/match, Holidays, PTO, Travel Reimbursement\nJob Type: Full-Time\nTypical Hours: Mon-Fri; 40 hrs. (Flexible)\nTravel: up to 50% local (day travel) only\nStart Date: ASAP\nSponsorship not available\nL2 Field Technician Description\nOur client, a North Carolina-based Managed IT Services provider, is seeking a skilled L2 Field Technician to support their client base in the Charlotte area. This role blends onsite client support with remote help desk work and is ideal for a customer-focused technician who thrives in an MSP environment. You will support client infrastructure across Microsoft 365, Active Directory, networking, and end-user systems, while exercising strong judgment around onsite vs. remote resolution. The ideal candidate is technically capable, highly organized, and confident working independently in client-facing situations. This is an exciting opportunity with a small, agile, and growing company that will invest in your success by providing the technical training necessary to become an expert in the field.\nNote: During the first two weeks, this role will require daily attendance to the Winston-Salem office to support onboarding and training.\nL2 Field Technician Responsibilities\nProvide onsite and remote technical support to external clients\nResolve 5-10 support tickets per day\nManage and support Microsoft 365, Active Directory, Azure, and end-user systems\nTroubleshoot desktops, servers, networking, printing, and peripheral hardware\nPerform onsite hardware installations and new client onboardings\nConfigure and deploy workstations, servers, and networking equipment\nIdentify when onsite visits are required and optimize travel efficiency\nInterface with vendors for hardware and warranty support\nMaintain accurate documentation, procedures, and client records\nL2 Field Technician Qualifications\n3+ years of IT support experience required (MSP experience strongly preferred)\nStrong working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, wireless) required\nProficiency with Active Directory and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) required\nExperience installing, configuring, and supporting end-user hardware and servers required\nExcellent communication skills with a strong customer service mindset required","description_format":"text","description_chars":2429,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Health & Medical Electronics","Recruiting & 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