{"id":3204436,"url":"https://alion.io/job/twonice-remote-client-services-manager-reputation-management","title":"[Remote] Client Services Manager - Reputation Management","company":{"id":4471063,"name":"Twonice","domain":"twonice.com","url":"https://alion.io/company/twonice","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":{"label":"UTC-6 – UTC-5","utc_offset_min":-6,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["EE"],"hiring_countries_total":1,"salary":{"min":65000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-24T11:46:54Z","employer_posted_date":null,"last_verified_at":"2026-10-24T11:46:54Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"This a Full Remote job, the offer is available from: Europe, European Union, EMEA, Estonia\n[Remote] Client Services Manager - Reputation Management\nLocation: REMOTE; Must reside in CST or EST time zones\nSalary: $65,000 - $80,000 + Performance Bonuses + ESOP\nBenefits: Medical, Dental, Vision, 401k w/match, Holidays, PTO\nJob Type: Full-Time; Remote\nTravel: Minimal - 2-4x per year to HQ in Toledo, OH\nStart Date: ASAP\nSponsorship is not available\n[Remote] Client Services Manager Description\nOur client, a leader in customer experience management services, is seeking a consultative Client Services Manager to serve as the primary relationship owner and trusted advisor for a portfolio of high-profile clients. This is not a reactive customer support role. Instead, you will partner closely with clients to design, optimize, and evolve their customer experience and reputation management programs. You will translate complex data into meaningful business insights, deliver executive-level presentations, and help clients improve customer satisfaction, brand perception, and operational performance. Success in this role is measured by client retention, customer satisfaction, account growth, and your ability to become a valued strategic partner to your clients. The ideal candidate combines strong relationship management skills with exceptional organization, executive presence, and the ability to manage multiple priorities in a fast-paced environment.\n[Remote] Client Services Manager Responsibilities\nServe as a trusted advisor for a portfolio of client accounts (approx. 30)\nBuild and maintain strong relationships with stakeholders at all levels\nLead business reviews and share customer experience insights and strategic recommendations\nPartner with clients to define program goals, KPIs, and continuous improvement initiatives\nManage account health, client satisfaction, renewals, and retention efforts\nIdentify opportunities for account expansion\nCoordinate with internal teams to ensure seamless program execution\nTrack account performance metrics and proactively address risks and opportunities\nRepresent the company at client meetings, industry events, and conferences\n[Remote] Client Services Manager Qualifications\n3+ years of experience in client services, ideally within customer experience or insights required\nStrong analytical skills with the ability to evaluate data and identify trends required\nExceptional written, verbal, and presentation skills, including experience presenting to senior leaders and executive stakeholders required\nMust reside in CST or EST time zone","description_format":"text","description_chars":2591,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"Estonia","iso":"EE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-24T11:46:54Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":28,"reasons":["seen:2","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/twonice-remote-client-services-manager-reputation-management","json_url":"https://alion.io/job/twonice-remote-client-services-manager-reputation-management.json","meta":{"generated_at":"2026-10-27T13:17:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1359,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4471063},"rest":"https://alion.io/mcp/rest/get_company?id=4471063"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftwonice-remote-client-services-manager-reputation-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftwonice-remote-client-services-manager-reputation-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftwonice-remote-client-services-manager-reputation-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/twonice-remote-client-services-manager-reputation-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftwonice-remote-client-services-manager-reputation-management"}]}