{"id":2500263,"url":"https://alion.io/job/txp-customer-solution-architect","title":"Customer Solution Architect","company":{"id":3881558,"name":"TXP","domain":"txp.co.uk","url":"https://alion.io/company/txp-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":137000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":43},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-06-10T11:26:56Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T05:09:02Z","board_verified":true,"closed_at":null,"days_open":126,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":126},"description":"Customer Solution ArchitectLocation: West Midlands (Hybrid working)\nType: Permanent\nWe are looking for a commercially aware and consultative Customer Solution Architect (CSA) to take full ownership of solution design throughout the pre-sales lifecycle.\nWorking closely with Sales, Pre-Sales, and Delivery teams, you will act as the technical lead and trusted solution owner across client engagements, from early qualification and discovery through to handover into delivery.\nA key part of the role is developing a deep understanding of each client’s business, the challenges they face, and the outcomes they are trying to achieve. You will combine this insight with a strong understanding of TXP’s capabilities to design solutions that go beyond expectations.\nYou will bring experience in at least one of the following sectors: Financial Services, Insurance, or Public Sector, allowing you to engage credibly with clients and shape solutions that reflect their regulatory, operational, and strategic priorities.\nYou will also contribute to the ongoing development of TXP’s propositions, ensuring they remain relevant, differentiated, and commercially strong.\nLiving Our Values (CARES)\nClient Focus: Put the client at the centre of every solution, ensuring designs are grounded in real business needs and outcomes.\nAdaptability: Respond quickly to changing client needs, market conditions, and emerging technologies.\nResponsibility: Take ownership of solution direction, ensuring clarity around scope, risks, and delivery feasibility.\nExcellence: Maintain high standards across all pre-sales outputs and continuously improve ways of working.\nSuccess: Ensure what is sold is delivered successfully, for both the client and TXP.\nKey Responsibilities\n1. Understanding the Client and Their Challenges\nBuild a strong understanding of each client’s business, operating environment, and key challenges.\nLead discovery sessions and workshops to identify root causes, not just surface requirements.\nApply sector knowledge (Financial Services, Insurance, Public Sector) to shape relevant solutions.\nMaintain deep knowledge of TXP’s services and capabilities and apply these effectively in solution design.\n2. Solution Ownership & Design\nOwn the solution across the full pre-sales lifecycle, acting as the technical authority.\nDesign practical, commercially viable solutions using TXP’s full capability portfolio.\nEnsure solutions are clearly scoped, realistic, and deliverable.\nSupport governance processes and proactively manage risks and issues.\n3. Client Engagement & Solution Conversations\nLead client discussions, workshops, and solution conversations.\nAct as the main technical contact during pre-sales engagements.\nPresent solutions clearly to both technical and non-technical audiences, including senior stakeholders.\nTranslate complex technical concepts into clear, business-focused language.\n4. Pre-Sales Delivery\nProduce high-quality content for proposals, Statements of Work (SoWs), presentations, and RFP responses.\nWork with Sales and Delivery teams to validate scope, risks, and delivery approach.\nManage multiple opportunities at the same time in a structured way.\n5. Transition to Delivery\nOwn the handover from pre-sales into delivery, ensuring clarity and completeness.\nEngage delivery teams during late-stage pre-sales to confirm feasibility and readiness.\nProvide clear documentation and briefings to support successful delivery.\nRemain available during early delivery phases to clarify solution intent and scope.\n6. Proposition Development\nContribute to improving and refining TXP’s existing propositions.\nHelp develop new offerings aligned to market demand.\nEnsure propositions remain competitive and relevant across target sectors.\nCreate reusable assets, templates, and frameworks to improve pre-sales consistency and quality.\nSkills & Experience\nEssential Experience\nExperience in a Solution Architect, Pre-Sales Architect, or Technical Consultant role within IT services or consultancy.\nStrong track record in pre-sales, including solution design and proposal development.\nExperience working with clients in Financial Services, Insurance, or Public Sector.\nProven experience leading solution design across the full pre-sales lifecycle.\nGood knowledge of relevant technology areas such as: Cloud platforms\nMicrosoft technologies\nSoftware engineering\nIntegration\nSaaS\nData and AI\n\nSkills & Behaviours\nStrong curiosity and structured thinking when understanding client problems.\nExcellent communication skills, with the ability to simplify complex ideas.\nConfident stakeholder management, including engagement at senior levels.\nHigh emotional intelligence and strong relationship-building skills.\nCommercial awareness with a practical, delivery-focused mindset.\nComfortable taking ownership in a fast-paced, multi-opportunity environment.\nInterest in emerging technologies, particularly AI and automation.\nDesirable\nExperience contributing to propositions or go-to-market strategies.\nExperience across multiple sectors (Financial Services, Insurance, Public Sector).\nFamiliarity with AI-assisted tools for proposal or documentation creation.\nUnderstanding of delivery methodologies such as Agile or PRINCE2.\nEducation\nDegree in a relevant field or equivalent experience.\nCertifications such as TOGAF, Azure/AWS, ITIL, PRINCE2, or Agile are beneficial but not essential.\nBenefits:\n25 days annual leave (plus bank holidays).\nAn additional day of paid leave for your birthday (or Christmas eve).\nSalary sacrifice, matched employer contributed pension (4%).\nLife assurance (3x).\nAccess to an Employee Assistance Programme (EAP).\nPrivate medical insurance through our partner Aviva.\nCycle to work scheme.\nCorporate eye-care vouchers.\nAccess to an independent financial advisor.\n2 x social value days per year to give back to local communities.\nGrow with us: Work on exciting new projects. If you want to avoid getting stuck with the mundane, you’re in the right place. We work in many sectors with fantastic clients, so you’ll always be working on something exciting and challenging.\nCareer growth - we’ve got you! We recognise that you might have a career path planned out and you might need some support to help you move forward. We’re here to support you and make the most out of your time with us, through challenging work, opportunities to grow and learning and development opportunities.\nBe part of the TXP growth journey. We are a high growth, fast paced environment. We currently have 200+ employees and work with clients across the UK. Joining TXP means you’ll be part of that.","description_format":"text","description_chars":6594,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Government","Professional Services","Sales & Marketing"],"lifecycle":[{"event":"open","at":"2026-10-14T05:41:04Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.364,"p_room":0.28,"age_days":125,"expected_fill_days":28,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/txp-customer-solution-architect","json_url":"https://alion.io/job/txp-customer-solution-architect.json","meta":{"generated_at":"2026-10-15T05:20:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7729,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3881558},"rest":"https://alion.io/mcp/rest/get_company?id=3881558"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftxp-customer-solution-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftxp-customer-solution-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftxp-customer-solution-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/txp-customer-solution-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftxp-customer-solution-architect"}]}