{"id":674501,"url":"https://alion.io/job/txse-it-end-user-services-desktop-support-engineer","title":"IT - End User Services & Desktop Support Engineer","company":{"id":685080,"name":"TXSE Group Inc","domain":"txse.com","url":"https://alion.io/company/txse","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":90000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Hyper-V","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Terraform","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2025-05-09T00:24:48Z","employer_posted_date":"2025-05-09","last_verified_at":"2026-11-08T04:24:12Z","board_verified":true,"closed_at":null,"days_open":548,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":547},"description":"IT End User Services & Desktop Support Engineer\nOverview\nThe Texas Stock Exchange (TXSE) is seeking an IT professional to provide in-office end-user and desktop engineering support at its Dallas headquarters. This role requires broad technical skills, strong customer service focus, and the ability to maintain a secure and reliable technology environment in a fast-paced, regulated financial setting.\nResponsibilities\nProviding in-person end-user and desktop support, resolving incidents in line with ITIL practices and escalating to Engineering or Development teams when appropriate.\nAdministering Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft 365 to maintain secure and reliable access to business systems.\nManaging endpoint environments with Intune, SCCM, and Jamf, including provisioning, compliance enforcement, patching, and application deployment.\nSupporting operating systems and hardware across Windows, macOS, and mobile platforms (with macOS and Linux learnable on the job).\nLeveraging automation (PowerShell, Microsoft Graph API, and related tools) to reduce manual effort, streamline provisioning, and improve overall operational efficiency.\nDocumenting and refining support processes to improve service quality and reduce recurring issues.\nApplying and enforcing security standards (MFA, conditional access, endpoint protection), monitoring system health and performance, and providing reporting and recommendations to maintain stability and resiliency.\nRequired Skills\nBachelor’s degree required; Computer Science, Information Systems, or related field preferred.\n2+ years of IT support experience in enterprise environments, with strong knowledge of Windows OS and hardware; ability to learn macOS and Linux.\nExperience with Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft 365.\nProficiency with PowerShell and Microsoft Graph API for orchestration and automation of account and service provisioning, with familiarity in code versioning and change control processes.\nHands-on experience with endpoint management and ITSM platforms (Intune, Jamf, SCCM, Jira Service Management or similar).\nStrong communication skills with proven ability to support users onsite.\nAbility to lift and move IT equipment up to 50 lbs.\nBeneficial Skills\nExperience with virtualization and desktop delivery platforms (VMware, Hyper-V, Citrix, Azure Virtual Desktop, AWS).\nScripting and automation beyond core requirements (Python, Ansible, Terraform, or similar).\nExperience with voice, video, and collaboration platforms (Zoom, Microsoft Teams, or similar).\nKnowledge of software packaging, scripted installations, and deployments.\nExperience running technology product initiatives, including evaluations, requirements gathering, business case development, and full project delivery.\nChocolatey Software Packages\nCertifications such as A+, MCP, MCSE, CCNA, RHCSA (or 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