{"id":3603465,"url":"https://alion.io/job/txt-group-telco-network-engineer","title":"Telco & Network Engineer","company":{"id":1911652,"name":"TXT Group","domain":"txtgroup.com","url":"https://alion.io/company/txtgroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Allibo","truth_index":{"grade":"B","score":80,"open_postings":30,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lugano, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-11-02T10:37:28Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T01:56:24Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"We are looking for a Telco & Network Specialist with experience in managing, maintaining, and evolving complex enterprise network and telecommunications infrastructures.The successful candidate will be responsible for operational support, advanced troubleshooting, incident and ticket management, as well as the implementation of new infrastructure projects. A solid knowledge of networking and firewall technologies is required, with a particular focus on Cisco solutions, together with good familiarity with other network vendors and technologies.\nThe role also involves managing tickets through an ITSM platform, from classification and prioritisation to resolution or escalation, ensuring service continuity, compliance with SLAs, accurate documentation, and effective communication with customers and internal stakeholders.\nKey Responsibilities\nProvide technical support for corporate network and telecommunications infrastructures.\nManage and resolve issues relating to LAN, WAN, WLAN, Wi-Fi, and VPN environments.\nMonitor network performance, availability, and security.\nIdentify and troubleshoot connectivity, routing, and switching issues.\nSupport network infrastructure upgrades, migrations, and optimisation activities.\nProvide first- and second-level support for firewall-related incidents.\nManage issues relating to firewall policies, access rules, NAT, VPN tunnels, and connectivity.\nSupport firewall maintenance and security improvement activities.\nManage and troubleshoot firewall solutions, primarily Cisco, as well as solutions from other vendors such as Fortinet, Palo Alto, and Check Point.\nParticipate in network infrastructure projects, from technical analysis and design through to implementation and testing.\nRequired Technical Skills\nSolid knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing, and switching.\nHands-on experience with Cisco networking technologies.\nExperience in firewall management and troubleshooting.\nKnowledge of VPN technologies, including IPsec and SSL VPN.\nExperience with network monitoring and diagnostic tools.\nKnowledge of other networking and security vendors is considered a plus.\nStrong analytical and problem-solving skills in complex infrastructure environments.\nPreferred Qualifications and Experience\nDegree or technical diploma in Telecommunications, Computer Science, Networking, or a related field, or equivalent professional experience.\nPrevious experience in network operations, technical support, or network infrastructure projects.\nCisco certifications (CCNA, CCNP) are considered an advantage.\nSecurity certifications (e.g. Cisco CyberOps, Fortinet NSE, or Palo Alto certifications) are a plus.\nGood command of English; knowledge of additional languages is considered an advantage.\nSoft Skills\nCustomer-oriented mindset and good communication skills.\nAbility to manage multiple incidents and priorities simultaneously.\nGood organisational and project coordination skills.\nAbility to work both independently and as part of multidisciplinary teams.\nProactive approach and willingness to continuously develop technical skills.\nAvailability to participate in an on-call rotation is required.\nWhy Join TXT Group?\nCompetitive Compensation: We recognise the value of your skills and offer a salary package aligned with your experience and professional expertise.\nInclusive Work Environment: You will join a diverse and collaborative team that values inclusion, teamwork, and excellence.\nGlobal Presence: Our offices in cities such as Milan, Berlin, Lugano, Seattle, Dallas, and Paris offer a truly international working environment.\nTeamwork-Oriented Culture: We foster a workplace where collaboration, mutual support, and professional excellence are fundamental values.\nStability and Career Growth: Permanent employment contract and numerous opportunities for professional development.\nThis position is open to all applicants in accordance with the principles of equality and inclusion, regardless of gender. 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