{"id":2788164,"url":"https://alion.io/job/tyler-technologies-associate-software-support-specialist-4","title":"Associate Software Support Specialist","company":{"id":179690,"name":"Tyler Technologies","domain":"tyler.com","url":"https://alion.io/company/tyler-technologies","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":19000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":true},{"name":"C#","optional":true},{"name":"Microsoft Office","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-17T17:09:51Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-18T09:44:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nDo you possess a passion for people and a technological affinity? Are you looking for a challenging career with significant growth potential? Join the Tyler Technologies team! We are looking for tech-savvy problem solvers to provide consultative support in an entry-level software support role. In this position, you will provide basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. The Associate Software Support Specialist is an entry-level position, learning how to ensure the timely resolution of client software issues through data analysis and functionality troubleshooting using multiple development tools, best-practice communication, team-coordinated testing, and other available tools for resolving issues. The Associate Software Support Specialist is expected to continually grow and expand knowledge of the product.\nResponsibilities\nProvides inbound phone, web, or email software support to resolve client inquiries and problems that are easily solved. - Analyzes data reports, forms, and web technologies commensurate with the level of training and understanding.\nDetermines whether to resolve issues personally or to refer to a more experienced team member.\nResponsibly communicates to all parties involved in issue resolution to meet and manage client expectations. \nUses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).\nMay assist with writing estimates for software modification specifications and documentation of support processes.\nMay submit client issues to the development team for resolution as needed.\nPerforms Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.\nMay create or enhance documentation throughout the support process.\nCommits to expanding technological skills and knowledge of Tyler products.\nDemonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.\nPerforms other duties as assigned.\nQualifications\nBachelor's degree in a related field or equivalent experience.\nExcellent interpersonal skills.\nEffective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.\nStrong organizational skills.\nEffective analytical ability, particularly in a technical environment.\nExcellent written and verbal communication skills.\nBasic knowledge and understanding of database structures, including fields, tables, views, database objects, etc.\nExposure to relational databases or SQL is desired.\nExposure to .NET framework (involving HTML, XSL, XML, and related technologies) is desired.\nKnowledgeable with Microsoft Office.\nKnowledge and understanding of software development tools are a plus.\n2026 Training Class\nNew Hire Training Dates:December 14, 2026 - February 08, 2027 (8 weeks)","description_format":"text","description_chars":3062,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Digital Government"],"lifecycle":[{"event":"open","at":"2026-10-17T17:09:51Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-18T10:39:30Z"},"pay":null,"html_url":"https://alion.io/job/tyler-technologies-associate-software-support-specialist-4","json_url":"https://alion.io/job/tyler-technologies-associate-software-support-specialist-4.json","meta":{"generated_at":"2026-10-18T10:39:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15801,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179690},"rest":"https://alion.io/mcp/rest/get_company?id=179690"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftyler-technologies-associate-software-support-specialist-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftyler-technologies-associate-software-support-specialist-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftyler-technologies-associate-software-support-specialist-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tyler-technologies-associate-software-support-specialist-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftyler-technologies-associate-software-support-specialist-4"}]}