{"id":1667466,"url":"https://alion.io/job/tyler-technologies-associate-software-support-specialist","title":"Associate Software Support Specialist","company":{"id":179690,"name":"Tyler Technologies","domain":"tyler.com","url":"https://alion.io/company/tyler-technologies","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":298},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":".NET","optional":true},{"name":"C#","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-02T06:14:42Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-07T23:39:27Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nThe Associate Software Support Specialist will provide basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. This is an entry-level position, learning how to ensure timely resolution of client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Associate Software Support Specialist is expected to continually grow and expand knowledge of the product.\nResponsibilities\nProvides inbound phone, web or email software support to resolve client inquiries and problems which are easily solved.\nAnalyzes data reports, forms, and web technologies commensurate with level of training and understanding.\nDetermines whether to resolve issues personally or to refer to a more experience team member.\nReads and writes SQL to resolve basic issues.\nResponsibly communicates to all parties involved in issue resolution to meet and manage client expectations. Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).\nMay assist with writing estimates for software modification specifications and documentation of support processes.\nMay submit client issues to development team for resolution as needed.\nPerforms Quality Assurance testing for software module upgrades/changes.\nAnalyzes results to ensure that software performs as required.\nMay create or enhance documentation throughout the support process.\nCommits to expanding technological skills and knowledge of the Tyler products.\nDemonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.\nCommunicate professionally, clearly, and appropriately with clients and coworkers.\nDetermine the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients.\nSolve problems effectively in an ever-evolving environment.\nMaintain an approachable and courteous demeanor in both verbal and written communication to ensure clients’ confidence in the organization.\nMaintain composure under pressure.\nResolve issues of basic to moderate complexity utilizing knowledge of established guidelines, company policies, and contract specifications.\nWork effectively both independently and in a team-oriented environment.\nEffectively utilize available resources.\nAccurately record all details and progress in incident tracking system(s).\nProactively improve knowledge and develop analytical and technical skills.\nQualifications\nBachelor's degree in related field or equivalent experience.\nExcellent interpersonal skills.\nEffective decision making and problem solving skills involving troubleshooting basic to moderate issues.\nStrong organizational skills.\nEffective analytical ability, particularly in a technical environment.\nExcellent written and verbal communication skills.\nBasic knowledge and understanding of database structures including fields, tables, views, database objects, etc.\nExposure to relational databases or SQL desired. Exposure to .NET framework (involving HTML, XSL, XML, and related technologies) desired. Knowledgeable with Microsoft Office.\nKnowledge and understanding of software development tools a plus.\nAbility to travel preferred.","description_format":"text","description_chars":3539,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T06:14:42Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 38 · green card filings: 12","filings_12m":38,"filings_prev_12m":65,"green_card_filings_12m":12,"median_offered_wage_usd":117900,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.634,"p_room":0.55,"age_days":4,"expected_fill_days":4,"reasons":["conf:1","wave","velocity","win:tail","comp:junior"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/tyler-technologies-associate-software-support-specialist","json_url":"https://alion.io/job/tyler-technologies-associate-software-support-specialist.json","meta":{"generated_at":"2026-10-08T01:11:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2058,"day_limit":5000,"remaining_today":2942,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179690},"rest":"https://alion.io/mcp/rest/get_company?id=179690"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftyler-technologies-associate-software-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftyler-technologies-associate-software-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftyler-technologies-associate-software-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tyler-technologies-associate-software-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftyler-technologies-associate-software-support-specialist"}]}