Client Experience Coordinator

Description

The Client Experience Coordinator supports the planning and execution of Enterprise ERP client engagement programs, including State User Group meetings and virtual education events. This role coordinates event logistics, communications, data, and other operational activities while working closely with clients and internal teams.

Responsibilities

• Coordinate logistics and communications for in-person and virtual client events.
• Collaborate with Client Experience Managers, Sales, Marketing, subject matter experts, and client contacts to support event planning and execution.
• Coordinate client email campaigns and maintain accurate event information across applicable platforms.
• Manage registration, attendance, and other program data and reporting.
• Coordinate event materials, inventory, and shipments.
• Maintain accurate client and contact information within applicable systems.
• Manage multiple events, priorities, and deadlines simultaneously while ensuring timely follow-through.
• Support ongoing improvements to Client Experience processes and workflows.

Qualifications

• Bachelor’s degree or equivalent professional experience preferred.
• Experience in event coordination, client services, or a related role preferred.
• Strong organizational, communication, and attention-to-detail skills.
• Ability to manage multiple priorities and work effectively across teams.
• Proficiency with Microsoft Office and ability to learn new systems and technology.
• Occasional travel to state user groups is required.