{"id":1667341,"url":"https://alion.io/job/tyler-technologies-professional-service-manager","title":"Professional Service Manager","company":{"id":179690,"name":"Tyler Technologies","domain":"tyler.com","url":"https://alion.io/company/tyler-technologies","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":231},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-02T06:14:42Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-13T23:32:53Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Description\nThe Professional Services Manager is responsible for leading the Implementation and Data Conversion teams to ensure the successful delivery of software implementation projects. This role oversees project execution, resource planning, delivery quality, team development, and operational performance while partnering closely with Product, Development, Support, Sales, and Customer Success.\nThe Professional Services Manager ensures implementations are delivered on time, within scope, and to the highest quality standards while driving customer satisfaction, operational efficiency, and revenue realization.\nResponsibilities\nTeam Leadership\nLead, mentor, and develop a team of Implementation Consultants and Data Conversion Engineers. \nEstablish performance expectations, conduct regular coaching, and complete performance evaluations. \nFoster a culture of accountability, collaboration, continuous improvement, and customer focus. \nSupport hiring, onboarding, career development, and succession planning. \nProfessional Services Delivery\nOversee implementation delivery from project kickoff through go-live and transition to Customer Success/Support. \nEnsure projects meet contractual commitments, timelines, scope, and quality expectations. \nMonitor project health, proactively identifying delivery risks and implementing mitigation strategies. \nPartner with Project Managers to resolve escalations and remove delivery obstacles. \nEnsure consistent implementation methodologies and best practices are followed. \nData Conversion Management\nOversee all customer data conversion activities, including planning, execution, validation, and delivery. \nEnsure data migration processes are repeatable, efficient, and meet established quality standards. \nWork with Product and Engineering to improve conversion tools and automation. \nResource Planning\nManage implementation and conversion resource allocation across active projects. \nBalance workloads to maximize utilization while maintaining delivery quality. \nForecast staffing requirements based on sales pipeline, backlog, and implementation schedules. \nRecommend staffing adjustments to support business growth. \nOperational Excellence\nDevelop and monitor KPIs related to implementation performance, including: On-time project delivery \nResource utilization \nGo-live success rate \nCustomer satisfaction \nProject backlog \nRevenue burn \n\nDrive continuous process improvements that increase delivery efficiency and scalability. \nStandardize implementation documentation, templates, and operational procedures. \nCross-Functional Collaboration\nPartner with Sales during project handoff to ensure smooth implementation transitions. \nCollaborate with Product Management and Development to communicate customer feedback and implementation challenges. \nCoordinate with Support to ensure seamless transition following go-live. \nWork with Finance on revenue recognition, forecasting, and project profitability. \nCustomer Engagement\nServe as an executive escalation point for implementation-related issues. \nBuild trusted relationships with customer stakeholders throughout the implementation lifecycle. \nEnsure customer expectations are appropriately managed regarding scope, timeline, and deliverables. \nPromote a customer-first culture focused on successful outcomes.\n\nQualifications\nRequired\nBachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent experience). \n7+ years of experience in Professional Services, Software Implementation, Consulting, or Technical Services. \n3+ years of experience leading implementation or consulting teams. \nExperience managing software implementation projects for enterprise or government customers. \nExperience managing data migration or conversion activities. \nStrong understanding of SaaS implementation methodologies and software deployment lifecycles. \nExcellent leadership, communication, and organizational skills. \nPreferred\nPMP certification or equivalent project management experience. \nExperience with Agile methodologies. \nExperience implementing enterprise software solutions. \nExperience working with public sector or justice/court technology solutions. \nFamiliarity with CRM and Professional Services Automation (PSA) tools. \nCore Competencies\nStrategic Leadership \nPeople Management \nCustomer Relationship Management \nResource Planning \nRisk Management \nOperational Excellence \nExecutive Communication \nProcess Improvement \nFinancial Acumen \nChange Management \nCross-functional Collaboration \nDecision Making \nKey Performance Indicators (KPIs)\nProject delivery on schedule \nCustomer Satisfaction (CSAT) \nImplementation utilization rates \nGo-live success rate \nProfessional Services revenue realization \nProject backlog health \nResource capacity utilization \nData conversion quality and accuracy \nImplementation cycle time \nEmployee engagement and retention \nSuccess Measures\nWithin the first 12 months, the Professional Services Manager will:\nMaintain predictable, on-time implementation delivery. \nImprove implementation efficiency and reduce project cycle times. \nIncrease customer satisfaction throughout the implementation lifecycle. \nOptimize team utilization and resource planning. \nEstablish scalable implementation and conversion processes. \nDevelop a high-performing, engaged Professional Services organization capable of supporting continued business 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