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You’ll develop your skills through data analysis, collaborative testing, and effective communication-while continually expanding your knowledge of Tyler’s products and tools.\nIf you have the following competencies, we want to talk to you:\nFinancial, Payroll, or Utility Management background\nStrong desire to work with a team that has common goals\nPassion for helping clients and building rapport\nDesire to work in a fast-paced environment where every day offers diverse questions\nAptitude for problem solving and thinking out-of-the-box.\nResponsibilities\nTroubleshoots and resolves clients’ online and phone inquiries regarding software issues, while providing excellent customer service.\nUses and programs SQL to resolve basic to moderate issues\nResponsibly communicates to all parties involved in issue resolution to meet and manage client expectations\nUses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s)\nCollaborates on client issues with the development team for issue resolution as needed.\nCommits to expanding technology skills, and knowledge of Tyler products.\nMay assist in establishing issue priorities to ensure a timely and effective response and solution\nWork on critical, highly complex customer problems that may span multiple applications and environments\nMay provide training to client end-users\nContributes to company knowledge library and/or Tyler Community\nMay participate in User Group meetings and Tyler’s Annual Conference\nCommunicate professionally, clearly, and appropriately with clients and coworkers\nMaintain an approachable and courteous demeanor in both verbal and written communication to ensure clients’ confidence in the organization\nWork effectively both independently and in a team-oriented environment\nProvide limited hardware and operating system support\nDemonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies\nPerforms other duties as assigned.\nQualifications\nBachelor's degree in a related field or equivalent experience.\nPrevious experience required in a software support position, or in a position that demonstrates systems knowledge and experience, is a plus\nExperienced with Finance, Payroll or Utility Management a plus\nKnowledge of Tyler Technologies software is a plus\nExcellent interpersonal skills.\nEffective decision making and problem-solving skills involving troubleshooting basic to moderate issues\nStrong organizational skills\nEffective analytical ability, particularly in a technical environment\nExcellent written and verbal communication skills\nBasic knowledge and understanding of database structures including fields, tables, views, database objects, etc.\nExperience working with relational databases or SQL preferred.\nKnowledgeable with Microsoft Office\n5% Travel","description_format":"text","description_chars":3163,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T06:14:42Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 38 · green card filings: 12","filings_12m":38,"filings_prev_12m":65,"green_card_filings_12m":12,"median_offered_wage_usd":117900,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.594,"p_room":0.578,"age_days":5,"expected_fill_days":4,"reasons":["conf:1","wave","velocity","win:tail"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/tyler-technologies-software-support-specialist-4","json_url":"https://alion.io/job/tyler-technologies-software-support-specialist-4.json","meta":{"generated_at":"2026-10-09T00:21:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":405,"day_limit":5000,"remaining_today":4595,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179690},"rest":"https://alion.io/mcp/rest/get_company?id=179690"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftyler-technologies-software-support-specialist-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftyler-technologies-software-support-specialist-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftyler-technologies-software-support-specialist-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tyler-technologies-software-support-specialist-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftyler-technologies-software-support-specialist-4"}]}