{"id":1667483,"url":"https://alion.io/job/tyler-technologies-software-support-specialist-5","title":"Software Support Specialist","company":{"id":179690,"name":"Tyler Technologies","domain":"tyler.com","url":"https://alion.io/company/tyler-technologies","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":true},{"name":"C#","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-02T06:14:42Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-10T00:30:43Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Description\nThe Software Support Specialist ensures timely resolution of easy-moderate client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Software Support Specialist is expected to continually grow and expand knowledge of the product. \nResponsibilities\nProvides inbound phone, web or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently. \nAnalyzes data reports, forms, and web technologies. \nResponsibly communicates to all parties involved in issue resolution to meet and manage client expectations. \nUses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s). \nMay assist with writing estimates for software modification specifications and documentation of support processes. \nMay submit client issues to development team for resolution as needed. \nPerforms Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required. \nMay provide training to client end-users (typically via webinar). \nCreates or enhances documentation throughout the support process. \nContributes to company knowledge library and/or Tyler Community. \nMay participate in Early Adopter activities. \nMay participate in User Group meetings and activities. \nCommits to expanding technological skills and knowledge of the Tyler products. \nDemonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies. \nPerforms other duties as assigned\nQualifications\nBachelor's degree in related field or equivalent experience. \nA minimum of 12 months previous experience required in an Associate Software Support Specialist position, or in a position which demonstrates systems knowledge and experience. \nExcellent interpersonal skills. \nEffective decision making and problem solving skills involving troubleshooting basic to moderate issues. \nStrong organizational skills. \nEffective analytical ability, particularly in a technical environment. \nExcellent written and verbal communication skills. \nBasic knowledge and understanding of database structures including fields, tables, views, database objects, etc. \nExperience working with .NET framework (involving HTML, XSL, XML, and related technologies) preferred. \nKnowledgeable with Microsoft Office. \nKnowledge and understanding of software development tools a plus. \nAbility to travel preferred.","description_format":"text","description_chars":2703,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T06:14:42Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 38 · green card filings: 12","filings_12m":38,"filings_prev_12m":65,"green_card_filings_12m":12,"median_offered_wage_usd":117900,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.604,"p_room":0.578,"age_days":6,"expected_fill_days":5,"reasons":["conf:1","wave","velocity","win:tail"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/tyler-technologies-software-support-specialist-5","json_url":"https://alion.io/job/tyler-technologies-software-support-specialist-5.json","meta":{"generated_at":"2026-10-10T01:30:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2736,"day_limit":5000,"remaining_today":2264,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179690},"rest":"https://alion.io/mcp/rest/get_company?id=179690"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftyler-technologies-software-support-specialist-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftyler-technologies-software-support-specialist-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftyler-technologies-software-support-specialist-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tyler-technologies-software-support-specialist-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftyler-technologies-software-support-specialist-5"}]}