{"id":3018515,"url":"https://alion.io/job/tyler-technologies-technical-services-operations-specialist","title":"Technical Services Operations Specialist","company":{"id":179690,"name":"Tyler Technologies","domain":"tyler.com","url":"https://alion.io/company/tyler-technologies","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-21T17:12:14Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T02:58:15Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\nThe Hardware Operations Specialist serves as the operational owner for Tyler Technologies' mobile device program within the Enterprise Corrections Division. This position is responsible for the complete lifecycle management of tablets and other supported mobile devices, ensuring devices remain deployed, compliant, accurately tracked, and operational throughout their lifecycle. Working cross-functionally with Implementation, Product, Manufacturing, Support, and correctional facilities, this role develops and maintains standardized processes for inventory management, mobile device administration, repairs, refurbishment, reporting, and replacement planning. The Hardware Operations Specialist is also responsible for building strong partnerships with facility personnel to maintain accurate device records and promote consistent operational practices after deployment.\nThrough data-driven decision-making and continuous process improvement, this position helps maximize device availability, reduce operational costs, and improve the overall client experience. This position serves as the subject matter expert for Tyler's mobile device program and is responsible for establishing sustainable operational practices that support the continued growth of the Enterprise Corrections Division's mobile technology initiatives.\nResponsibilities\nOwn the operational lifecycle of Tyler-issued tablets and other supported mobile devices.\nMaintain accurate inventory records from deployment through retirement.\nAdminister mobile device lifecycle activities within Workspace ONE and other MDM platforms.\nCoordinate hardware repairs, warranty claims, refurbishment, and manufacturer RMAs.\nTriage hardware issues submitted through Support and determine appropriate repair or replacement actions.\nMonitor tablet burn rate, inventory levels, replacement trends, and device health to support procurement planning.\nPartner with the Implementation and Manufacturing teams to ensure devices are properly configured and deployment-ready.\nBuild collaborative relationships with correctional facilities and their designated technology contacts to maintain accurate mobile device inventories and support ongoing tablet lifecycle processes.\nEstablish standardized processes with facility personnel for inventory reconciliation, damaged device reporting, hardware accountability, and replacement procedures.\nServe as the primary operational resource for facility questions related to mobile device inventory, lifecycle management, and mobile device best practices.\nDevelop, document, and continuously improve standard operating procedures related to mobile device management.\nProduce operational reporting and key performance indicators, including:\nDevice inventory accuracyBurn rate\nRefurbishment rate\nRepair turnaround time\nWarranty performance\nMDM compliance\n\nIdentify opportunities to improve efficiency, reduce hardware costs, and enhance the mobile device program.\nSupport future mobile device migrations and technology refresh initiatives.\nQualifications\nRequired\nAssociate's degree or equivalent combination of education and experience.\nExperience supporting mobile devices, hardware, or endpoint management.\nStrong troubleshooting and analytical skills.\nExcellent organizational and documentation skills.\nStrong written and verbal communication skills.\nAbility to work independently while collaborating across multiple departments.\nProficiency with Microsoft Office, particularly Excel.\nPreferred\nExperience with Workspace ONE or other Mobile Device Management (MDM) platforms.\nExperience supporting Android devices.\nExperience with hardware inventory management or asset lifecycle management.\nExperience coordinating warranty repairs and manufacturer RMAs.\nExperience using Jira, Microsoft CRM, or similar ticketing systems.\nExperience developing operational processes and documentation.\nExperience supporting correctional technology or enterprise hardware 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cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":10,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/tyler-technologies-technical-services-operations-specialist","json_url":"https://alion.io/job/tyler-technologies-technical-services-operations-specialist.json","meta":{"generated_at":"2026-10-24T05:11:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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