{"id":2181976,"url":"https://alion.io/job/tyler-technologies-technical-services-support-specialist-2","title":"Technical Services Support Specialist","company":{"id":179690,"name":"Tyler Technologies","domain":"tyler.com","url":"https://alion.io/company/tyler-technologies","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Moraine, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":74000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1000},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-09T15:12:06Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T11:39:10Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Description\nTyler Technologies is a leading provider of software solutions and services for local governments. We have an opening for a Technical Services Support Specialist on our Enterprise Assessment & Tax team. Work with our technology-driven solutions for property assessment, tax software and mass appraisal services. From data collection to computer-assisted mass appraisal to tax billing and collections, you can help develop property and recording solutions for the public sector.\nIf you have the following competencies we want to talk to you:\nStrong desire to work with a team that has common goals\nPassion for helping clients and building rapport\nDesire to work in a fast-paced environment where every day offers diverse questions\nAptitude for problem solving and thinking out-of-the-box.\nResponsibilities\nThe Technical Services Support Specialist ensures timely resolution of easy-moderate client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Technical Services Support Specialistis expected to continually grow and expand knowledge of the product.\nThis position is 8am - 5pm EDT with a work arrangement of in-office Tuesday through Thursday and remote Monday and Friday.\nResolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications.\nUses and programs SQL to resolve basic to moderate issues.\nDocuments and records all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues. \nManages open calls by identifying and prioritizing issues according to published policies.\nEscalates to senior team member or department member if situation is beyond ability and additional assistance is needed.\nIdentifies and meets service measurements and metrics on a daily, weekly, monthly and quarterly basis.\nCollaborates with other teams, departments and divisions with issues pertaining to Tyler software applications.\nMay contribute to company knowledge library.\nMay conduct training for end-users, virtual or in-person\nMay participate in User Group meetings and activities.\nFollows documented Tyler Technologies policies and procedures.\nPerforms other duties as assigned.\nAbility to travel\nQualifications\nBachelor’s degree in computer science, MIS, or equivalent experience.\n1 - 2 years of experience of relevant experience\nBasic knowledge and understanding of database structures including fields, tables, views, database objects, etc.\nExperience working with relational databases or SQL preferred.\nExperience working with HTML, XSL, XML, and related technologies preferred.\nExcellent interpersonal and communication skills.\nAbility to prioritize and complete multiple tasks in a fast-paced, technical environment.\nStrong analytical and problem solving skills.\nAbility to work independently and in a team environment.\nDemonstrate ability to maintain a positive, professional attitude.","description_format":"text","description_chars":3096,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Digital Government"],"lifecycle":[{"event":"open","at":"2026-10-09T15:12:06Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 38 · green card filings: 12","filings_12m":38,"filings_prev_12m":65,"green_card_filings_12m":12,"median_offered_wage_usd":117900,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.851,"p_room":0.9,"age_days":3,"expected_fill_days":7,"reasons":["conf:1","velocity","win:mid","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/tyler-technologies-technical-services-support-specialist-2","json_url":"https://alion.io/job/tyler-technologies-technical-services-support-specialist-2.json","meta":{"generated_at":"2026-10-13T12:47:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19906,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179690},"rest":"https://alion.io/mcp/rest/get_company?id=179690"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftyler-technologies-technical-services-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftyler-technologies-technical-services-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftyler-technologies-technical-services-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tyler-technologies-technical-services-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftyler-technologies-technical-services-support-specialist-2"}]}