{"id":3550684,"url":"https://alion.io/job/tyler-technologies-technical-services-support-specialist-3","title":"Technical Services Support Specialist","company":{"id":179690,"name":"Tyler Technologies","domain":"tyler.com","url":"https://alion.io/company/tyler-technologies","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Renton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-30T22:32:09Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T04:53:54Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\nThe Technical Support Specialist provides basic software support and technical assistance with software problems to Tyler clients and employees. They are responsible for diagnosing and solving client issues in a timely and courteous manner, working independently or with other Technical Support Specialists and Senior Technical Support Specialists to resolve issues with Tyler software products.\nResponsibilities\nProvide general software, operating system and hardware phone support to Tyler Technical\nSupport clients and on-site Implementation staff.\nConduct first level diagnosis of system defects and notify Technical Support Product Managers of findings so the appropriate reports can be submitted.\nResolve client inquiries and issues in a timely manner by working with Technical Support Specialists, Senior Technical Support Specialists and Technical Support Analysts; communicate resolution effectively through email communications.\nDocument and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.\nManage open calls by identifying and prioritizing issues according to published policies.\nEscalate to senior team member or department member if situation is beyond technician’s control and additional assistance is needed.\nIdentify and meet service measurements and metrics on a daily, weekly, monthly and quarterly basis.\nParticipate in formal education and self-study to gain knowledge of Tyler products and services.\nProvide assistance to clients for standard workstation install of client software for products in their subject matter area of expertise as needed, including but not limited to: FourJs, Munis Internet Updater, Tyler Content Manager, Tyler Cashiering and Tyler Reporting.\nFollow documented Tyler Technologies, Inc. policies and procedures.\nRespect the client’s policies and procedures.\nQualifications\nBachelor’s degree in computer science or business administration, or comparable work experience.\nExperience in ERP solutions, accounting software, accounting or computers.\nProficiency using computers and 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