{"id":2433366,"url":"https://alion.io/job/tylko-it-support-automation-specialist","title":"IT Support & Automation Specialist","company":{"id":53372,"name":"Tylko","domain":"tylko.com","url":"https://alion.io/company/tylko","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":53000,"period":"year","method":"role_country_seniority_unknown","sample_n":86},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"n8n","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Slack","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Zapier","optional":false},{"name":"AI Agents","optional":true},{"name":"IAM","optional":true},{"name":"JavaScript","optional":true},{"name":"LLM","optional":true}],"status":"live","first_seen_at":"2026-10-13T07:46:59Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-31T13:54:49Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Join Tylko, Where Design Meets Technology\nFounded in Warsaw, Poland, in 2015, Tylko is redefining how we design, shop for, and experience furniture. Frustrated by mass-produced, one-size-fits-all solutions, the team created something smarter: bespoke storage that balances cutting-edge technology, premium craftsmanship, and sustainable production.\nWith millimetre-perfect precision, every piece is made-to-order and crafted locally, minimising waste and maximising longevity. The result? A new standard in furniture - one that fits your space, your style, and your life.\nWhy It Matters\nWe’re not just building furniture. We’re changing how people think about living with it. By merging technology and design, we help people create spaces that truly reflect who they are. If you believe that good design can make everyday life better, you’ll feel right at home here.\nHow We Work\nWe believe in small teams, big ideas, and simple processes. No endless paperwork, no silos. Just open communication, shared goals, and a healthy dose of curiosity. We start small, think big, and move fast, because progress always beats perfection.\nAt Tylko, collaboration and trust aren’t buzzwords - they’re how we work. From day one, you’re part of a team that makes real decisions and brings them to life together. You’ll have the freedom to share ideas, turn them into action, and shape the space around you literally. Here, learning isn’t a bonus. It’s part of the job.\nAI is part of how we work - it's not an add-on here. We treat it like any other tool worth knowing: it helps us think, decide, and move faster. We're not looking for people who \"know AI\" - we're looking for people curious enough to rethink how they work altogether. You don't need to be an expert on day one - you need the drive to grow.\nAbout the Role\nAs our IT Support & Automation Specialist, you'll combine hands-on IT support with building the automations that help it scale. Joining our IT Support team, you'll own more complex L2 issues, act as a go-to advisor and step in on everyday L1 requests whenever it's needed, while turning repetitive work into automated, self-service processes.\nWe expect this role to evolve, so we're looking for someone with a solid L1 and L2 foundation who stays hands-on in support and has the ambition to take on a growing share of automation and, next, AI-powered solutions. Your mission is simple: if a problem keeps coming back, you automate it or eliminate it at the source. As your automation expertise grows, the role can reach beyond Support, with you building automations directly for business teams across Tylko.\nWhat You’ll Do\nYou'll take ownership, make things happen, and see your impact. Specifically, you will:\nOwn complex L2 issues across hardware, software and networks as the team's escalation point\n\nStep in on L1 requests as backup when needed, staying hands-on in everyday support\n\nDesign and build automations and integrations in tools like n8n, Make or Zapier, using APIs, webhooks and scripting, and turn them into reusable patterns\n\nAutomate provisioning and de-provisioning across onboarding and offboarding workflows\n\nAnalyse support trends to find root causes and turn recurring requests into self-service or automated solutions\n\nExplore where AI can take your automations further, starting with simple, practical use cases\n\nAdminister and secure SaaS applications, including accounts, licences and permissions, in line with security policies for identity, access and devices\n\nAdvise teammates on technical issues and share know-how through runbooks and documentation\n\nPerks & Benefits\nOne Extra Day Off every month - because balance matters\n\nPrivate healthcare - take care of yourself, not just your inbox\n\nSports card - move, sweat, repeat\n\nTylko discount - design your dream home, at a dream price\n\nRegular team get-togethers - we're serious about our memes and our integration events\n\nDog-friendly office - four-legged coworkers welcome\n\nBest-in-class AI tools and time to master them - a modern, full AI stack, and real space to learn it; we invest in your fluency, not just your inbox\n\nRequirements\nWhat we’re looking for:\nSolid experience in L1 and L2 IT support, including hands-on work with users, devices and access\n\nAdvanced troubleshooting across Windows, macOS and networks (VPN, Wi-Fi)\n\nStrong administrative experience with SaaS platforms such as Google Workspace, Atlassian and Slack\n\nHands-on experience building automations in n8n, Make, Zapier or similar tools that are used in day-to-day work\n\nWorking knowledge of APIs, webhooks and SaaS integrations\n\nBasic scripting skills (e.g. PowerShell or Python) to automate admin tasks\n\nExperience designing self-service processes or user-facing knowledge bases\n\nFluent Polish and good command of English\n\nWorking in our Warsaw office 3 days a week\n\nNice to have:\nExperience with LLM-based workflows or first AI agents\n\nKnowledge of identity and access management (IAM)\n\nPython or JavaScript beyond the basics\n\nExperience measuring the impact of automations, e.g. time saved\n\nExperience building your own AI workflows, prompts, skills, or automations that others could reuse\n\nAnd last but not least, we're looking for someone who is:\nAmbitious to grow towards automation and AI, while staying hands-on in day-to-day support\n\nProactive and automation-minded, with a habit of asking \"why does this keep happening?\"\n\nAnalytical, able to break a process into steps and simplify it before automating\n\nReady to take full ownership and work independently\n\nFlexible and happy to jump into hands-on L1 work when the team needs it\n\nA patient advisor who explains complex issues clearly to teammates and non-technical users\n\nTeam-oriented and ego-free, sharing what you build so others can use it\n\nReady to Design the Future with Us?\nIf you’re looking for a place where your ideas matter, your curiosity is fuel, and your work has real impact - let’s talk. Join Tylko and help us make furniture smarter, homes happier, and everyday life a little more beautiful.","description_format":"text","description_chars":6032,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Polish","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Furniture"],"lifecycle":[{"event":"open","at":"2026-10-13T09:55:44Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.834,"p_room":1,"age_days":17,"expected_fill_days":54,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/tylko-it-support-automation-specialist","json_url":"https://alion.io/job/tylko-it-support-automation-specialist.json","meta":{"generated_at":"2026-10-31T14:21:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22301,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53372},"rest":"https://alion.io/mcp/rest/get_company?id=53372"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftylko-it-support-automation-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftylko-it-support-automation-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftylko-it-support-automation-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tylko-it-support-automation-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftylko-it-support-automation-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2433366}},{"tool":"search_jobs","arguments":{"company":"tylko.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2433366},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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