{"id":2370540,"url":"https://alion.io/job/tylko-it-support-specialist","title":"IT Support Specialist","company":{"id":53372,"name":"Tylko","domain":"tylko.com","url":"https://alion.io/company/tylko","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":43000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Slack","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"n8n","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Zapier","optional":true}],"status":"live","first_seen_at":"2026-10-12T15:39:54Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T07:09:49Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Join Tylko, Where Design Meets Technology\nFounded in Warsaw, Poland, in 2015, Tylko is redefining how we design, shop for, and experience furniture. Frustrated by mass-produced, one-size-fits-all solutions, the team created something smarter: bespoke storage that balances cutting-edge technology, premium craftsmanship, and sustainable production.\nWith millimetre-perfect precision, every piece is made-to-order and crafted locally, minimising waste and maximising longevity. The result? A new standard in furniture - one that fits your space, your style, and your life.\nWhy It Matters\nWe’re not just building furniture. We’re changing how people think about living with it. By merging technology and design, we help people create spaces that truly reflect who they are. If you believe that good design can make everyday life better, you’ll feel right at home here.\nHow We Work\nWe believe in small teams, big ideas, and simple processes. No endless paperwork, no silos. Just open communication, shared goals, and a healthy dose of curiosity. We start small, think big, and move fast, because progress always beats perfection.\nAt Tylko, collaboration and trust aren’t buzzwords - they’re how we work. From day one, you’re part of a team that makes real decisions and brings them to life together. You’ll have the freedom to share ideas, turn them into action, and shape the space around you literally. Here, learning isn’t a bonus. It’s part of the job.\nAI is part of how we work - it's not an add-on here. We treat it like any other tool worth knowing: it helps us think, decide, and move faster. We're not looking for people who \"know AI\" - we're looking for people curious enough to rethink how they work altogether. You don't need to be an expert on day one - you need the drive to grow.\nAbout the Role\nAs our IT Support Specialist, you will be the person who keeps everyday work at Tylko running smoothly - from laptops and meeting rooms to SaaS access and onboarding. You'll join our IT Support team and own the workplace experience of every employee by providing reliable first and second line support.\nYour mission goes beyond closing tickets. You'll spot recurring issues, document solutions and help users solve more on their own - building strong IT foundations and growing towards automation and AI-driven work.\nWhat You’ll Do\nYou'll take ownership, make things happen, and see your impact. Specifically, you will:\nProvide L1 and L2 support for hardware, software and network issues across Windows and macOS\n\nManage user accounts, licences and permissions in Google Workspace, Atlassian and Slack\n\nOwn the technical onboarding and offboarding of employees, from hardware set-up to secure access removal\n\nMaintain office infrastructure, including Wi-Fi, VPN, printers and AV equipment in meeting rooms\n\nManage the device lifecycle and keep IT asset records up to date\n\nDocument recurring cases and build runbooks and how-to guides for users\n\nApply security policies for accounts, devices and access in your everyday work\n\nSpot recurring issues and propose ways to simplify or eliminate them\n\nPerks & Benefits\nOne Extra Day Off every month - because balance matters\n\nPrivate healthcare - take care of yourself, not just your inbox\n\nSports card - move, sweat, repeat\n\nTylko discount - design your dream home, at a dream price\n\nRegular team get-togethers - we're serious about our memes and our integration events\n\nDog-friendly office - four-legged coworkers welcome\n\nBest-in-class AI tools and time to master them - a modern, full AI stack, and real space to learn it; we invest in your fluency, not just your inbox\n\nRequirements\nWhat we’re looking for:\n1-3 years of experience in an L1/L2 technical support role\n\nHands-on troubleshooting skills across Windows, macOS and networks (VPN, Wi-Fi)\n\nAdministrative experience with SaaS platforms such as Google Workspace, Jira, Confluence and Slack\n\nExperience supporting office equipment, including printers and AV systems\n\nExperience in technical on/offboarding and hardware lifecycle management\n\nAbility to write clear documentation and step-by-step instructions\n\nRegular use of AI tools in your own day-to-day work\n\nFluent Polish and good command of English\n\nWorking in our Warsaw office 3 days a week\n\nNice to have:\nBasic scripting (PowerShell or Python)\n\nFirst experiments with Zapier, Make or n8n\n\nITIL Foundation or Google Workspace Administrator certification\n\nYour own side projects, such as a homelab, scripts or AI workflows\n\nInterest in IT security\n\nExperience building reusable AI solutions, such as prompts, workflows, skills, or automations\n\nAnd last but not least, we're looking for someone who is:\nA natural problem solver who diagnoses issues logically\n\nPatient and clear when explaining technical topics to non-technical colleagues\n\nReady to take ownership and follow through until the problem is truly solved\n\nCurious and quick to learn new tools independently\n\nTeam-oriented and ego-free, happy to share knowledge and ask for help\n\nReady to Design the Future with Us?\nIf you’re looking for a place where your ideas matter, your curiosity is fuel, and your work has real impact - let’s talk. Join Tylko and help us make furniture smarter, homes happier, and everyday life a little more beautiful.","description_format":"text","description_chars":5271,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Polish","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Furniture"],"lifecycle":[{"event":"open","at":"2026-10-12T17:28:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/tylko-it-support-specialist","json_url":"https://alion.io/job/tylko-it-support-specialist.json","meta":{"generated_at":"2026-10-13T07:56:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11688,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53372},"rest":"https://alion.io/mcp/rest/get_company?id=53372"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftylko-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftylko-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftylko-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tylko-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftylko-it-support-specialist"}]}