{"id":4109543,"url":"https://alion.io/job/tyson-mendes-technical-support-engineer-hardware","title":"Technical Support Engineer (Hardware)","company":{"id":19842,"name":"Tyson & Mendes","domain":"tysonmendes.com","url":"https://alion.io/company/tysonmendes","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Diego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":33,"max":35,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-11-11T19:09:40Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T23:05:48Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Tyson & Mendes, a national insurance defense law firm with 26locations. This candidate will be the member of a multi-persontechnical supportteam reporting to the IT Support Director. The role is responsible forprovidinghardware to all employees, as well astechnicalsupport during onboarding. The firm is an Azure cloud client and uses multiple software programs and applications to run its business. \nWho We're Looking For…\nTechnicalSupport Engineer- Hardwareplays a vital role in ensuring the smoothdeployment and retrievalof technology andequipment - PCs, peripherals, applications, operating systems- within the law firm, directly impactingthe efficiency and productivity of legal professionals. This position requires a blend of technical expertise, excellent communication skills, and strongcustomer service, along with most days working in a T&M leased/ownedoffice. \nResponsibilities\n\nTechnical Support \nDeploy fully functioning and up-to-date PCs and peripherals to new hires\nRetrieve PCs and peripherals when someone leaves the firm\nConfigure hardware to meet current firm requirements on both new and returned equipment\nProvide technical support for hardware, software, and network issuesduring onboarding\nTroubleshoot and resolve problems with PCs, printers, applications, smartphones, mobile devices, telephones, and remote access systemsduring the initialmonthof employment\nMaintain expert knowledge of legal-specific applications and technologies\nStay current with technological trends and share insights relevant to legal practice \nClient Relations \nCommunicate effectively with attorneys and staff at all levels of the organization\nProvide white-glove support for all users \n\nRequirements\nMinimum of3years of Help Desk support experience in a corporate law firm or professional services environment, required\nITIL certification or CompTiA,preferred \nExtensive knowledge of PC hardware and configuration\nKnowledge of software applications used in a legal environment\nFamiliarity with remote desktop applications and help desk software\nAbility to work in office 5 days/week\nStrongtroubleshooting and problem-solving skills\nExcellent communicationskills, positive attitudeand customer service abilities\nAbility to work in a fast-paced environment under pressure and manage multiple tasks effectively \n\nCompensation Package \nThe hourly pay range of $33 - 35/hour, depending on experience\nOvertime paid at 1.5× the regular hourly rate, as needed\nComprehensive benefits coverage offered, including plans available at zero employee cost (average annual employee contribution for health/vision/dental coverage is $700-1,700)\nEmployee Assistance Program through HealthAdvocate\nEmployees benefit from a 401(k) program that includes a 100% match on the first 3% contributed and a 50% match on the following 4-5%\nVacation time is accrued annually at the employee’s base rate\nEmployees receive a monthly technology reimbursement of $60 \nPaid parental leave at base pay\n\nBenefits \n37.5-hour standard workweek designed to promote balance and prevent burnout\nEducational reimbursement program for non-attorney eligible team members (up to $3,500 per calendar year)\nInternal diversity and inclusion programs, such as the Women’s Initiative and Young Professionals Initiative\nFirm-wide charitable giving program\nNumerous social and off-site events each year to enrich your relationships with your colleagues \n\nAbout Tyson & Mendes \nClick here to learn more about the Tyson & Mendes Office! (944) The Tyson & Mendes Office - YouTube \nWe’re one of the fastest-growing civil defense firms in the country-known for breaking the mold of the traditional law firm. Our dynamic, diverse team of trial attorneys delivers exceptional results, from landmark cases like Howell v. Hamilton Meatsto numerous defense verdicts across the nation. \nBut we don’t stop at great legal work-we invest in our people. With specialized training in our proven defense methods, clear paths to leadership, and robust professional development, we empower attorneys to grow their careers, build their personal brands, and become leaders in the field. \nFollow along with the firm on Twitter and LinkedIn or visit www.tysonmendes.com. \nEqual Opportunity Employer Notice \nOK, now for the legal copy (we are a law firm, after all). It is Tyson & Mendes’ policy to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors. By the way, if you read all of this, congratulations - we can already tell your attention to detail is exceptional. \nNOTICE TO APPLICANTS/EMPLOYEES OF TYSON & MENDES: Please take notice that the Firm collects certain information about you. For more information on the Firm’s policies, please refer to the document provided here. \nNo recruiters/agencies \nPay Range\n$33—$35 USD","description_format":"text","description_chars":5055,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-11-11T23:05:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:1","win:early"],"computed_at":"2026-11-12T00:22:19Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/tyson-mendes-technical-support-engineer-hardware","json_url":"https://alion.io/job/tyson-mendes-technical-support-engineer-hardware.json","meta":{"generated_at":"2026-11-12T00:22:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":851,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19842},"rest":"https://alion.io/mcp/rest/get_company?id=19842"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftyson-mendes-technical-support-engineer-hardware"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftyson-mendes-technical-support-engineer-hardware"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftyson-mendes-technical-support-engineer-hardware"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tyson-mendes-technical-support-engineer-hardware\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftyson-mendes-technical-support-engineer-hardware"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4109543}},{"tool":"search_jobs","arguments":{"company":"tysonmendes.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4109543},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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