{"id":2944576,"url":"https://alion.io/job/u-drive-collections-agent","title":"Collections Agent","company":{"id":689547,"name":"U-Drive","domain":"u-drive.co.uk","url":"https://alion.io/company/u-drive","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poole, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":84000,"period":"year","method":"role_country_seniority_unknown","sample_n":540},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T18:24:35Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T09:29:08Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We have an exciting opportunity for a motivated Collections Agent to join our Finance team at U-Drive.\nReporting to the Head of Finance, you will be responsible for managing a portfolio of customer accounts, negotiating sustainable repayment arrangements and supporting customers in resolving outstanding balances.\nThe successful candidate will have a strong analytical and problem-solving mindset, excellent communication and negotiation skills, and the ability to manage their workload effectively in a fast-paced environment.\nIf you are organised, confident communicating with customers and enjoy finding practical solutions, we would love to hear from you!\nAbout the Role\nAs a Collections Agent, your key responsibilities will include:\nHandling a high volume of inbound and outbound calls with customers regarding outstanding payments.\nNegotiating, implementing and monitoring appropriate repayment arrangements.\nProcessing customer payments accurately and efficiently.\nEngaging with customers via email, particularly where previous contact attempts have been unsuccessful.\nManaging a portfolio of customer accounts and ensuring agreed payment plans are maintained.\nMaintaining accurate and up-to-date records of customer interactions, payments and collection activity across our internal systems.\nWorking closely with the Litigation team to ensure customers understand the collections process and any next steps.\nDeveloping your knowledge of litigation procedures to support the preparation and submission of court cases, as well as responding to customer queries effectively.\nRequirements\nWe are looking for someone who is proactive, resilient and confident communicating with customers to achieve positive outcomes.\nYou will ideally have:\nPrevious experience in an inbound and outbound contact centre environment.\nExcellent written and verbal communication skills.\nStrong negotiation skills, with the ability to agree practical and sustainable repayment solutions.\nGood analytical and problem-solving abilities.\nExcellent organisational and time management skills, with the ability to prioritise a busy workload.\nStrong IT skills, including confidence using Microsoft Office and accounting software.\nA professional and customer-focused approach, with a keen eye for accuracy and detail.\nBenefits\nAbout U-Drive\nEstablished over 40 years ago, U-Drive is a family-owned and operated vehicle rental company supplying high-quality cars, light commercial vehicles (LCVs) and specialist vehicles across the UK.\nOur friendly team takes pride in working together to deliver outstanding service to our business customers and private hirers alike. We value teamwork, commitment and a shared passion for providing a great customer experience.\nJoining U-Drive means becoming part of a supportive team where your contribution matters and there are opportunities to develop your skills and knowledge.\nWhat We Can Offer You\nWe believe in rewarding our people and supporting their development. Our benefits include:\n30 days' annual leave, inclusive of bank holidays, increasing with length of service.\nU-Drive rental discounts, including exclusive discounts for friends and family.\nTraining and development opportunities, sponsored by the company.\nEmployee Discount Programme, offering savings at over 3,000 retailers.\nEmployee Assistance Programme, in partnership with Health Assured, providing support and guidance when you need it.\nEqual Opportunities\nU-Drive is committed to a policy of equal opportunity and welcomes applications from all suitably qualified candidates.\nInterested in joining U-Drive?\nIf you have the skills, experience and enthusiasm to make a difference within our Finance team, we would love to hear from you.","description_format":"text","description_chars":3723,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Autonomous Driving","Car Rental"],"lifecycle":[{"event":"open","at":"2026-10-20T18:24:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":42,"reasons":["conf:4","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/u-drive-collections-agent","json_url":"https://alion.io/job/u-drive-collections-agent.json","meta":{"generated_at":"2026-10-23T14:02:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20973,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689547},"rest":"https://alion.io/mcp/rest/get_company?id=689547"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fu-drive-collections-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fu-drive-collections-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fu-drive-collections-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/u-drive-collections-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fu-drive-collections-agent"}]}