{"id":1233116,"url":"https://alion.io/job/u-drive-customer-service-representative-2","title":"Customer Service Representative","company":{"id":689547,"name":"U-Drive","domain":"u-drive.co.uk","url":"https://alion.io/company/u-drive","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poole, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":190},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T15:29:49Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-12T16:47:59Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"U-Drive are hiring! We have an great opportunity for a dynamic Customer Service Representative to join our committed team in Poole. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll play a key role in ensuring outstanding customer service.\nAbout the Role\nUnder the guidance of the Branch Manager, you'll be part of a 45-hour rota that includes weekends. Your primary focus will be engaging with customers at the branch daily and addressing any inquiries that may arise.\nRole Responsibilities\nGenerating quotes based on customer requirements and managing bookings\nConfirming vehicle bookings and customer needs through phone calls\nAdministering Rental Hire Contracts\nUtilizing internal systems for creating and processing vehicle bookings\nVerifying customer ID and making decisions based on insurance requirements\nOffering additional insurance products, upgraded vehicles, or add-on sale items during the point of sale\nChecking vehicles in and out with customers, explaining terms of the hire\nHandling payments, processing refunds via credit cards, cash, and online payment methods\nManaging customer queries and complaints both over the phone and face-to-face\nConducting vehicle checks with customers, noting existing and new damage incurred during the hire\nManaging vehicle faults, damage, or SMR (Service, Maintenance, and Repair) to workshops\nAssisting with deliveries and collections of vehicles when required\nAssisting with vehicle valeting when necessary\nRequirements\nAbout You\nThe ideal candidate will be a can-do individual who thrives in a fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing an exceptional customer experience.\nFull clean UK driving license\n Positive \"Can do\" attitude\n Ability to thrive in a fast-paced, changing environment\n Strong team player\n Commitment to providing excellent customer service\n Excellent telephone manner and communication skills\n Ability to work under pressure and meet deadlines\n Resilience in handling customer queries and complaints\n Benefits\nAbout Us\nEstablished four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.\nWhat We Offer\n30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave\nTraining and development opportunities\nDiscounts at 3,000+ stores\nFree eye tests\nCompetitive pension\nEmployee discount across U-Drive branches\nEmployee Wellbeing Program","description_format":"text","description_chars":2891,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Autonomous Driving","Car Rental"],"lifecycle":[{"event":"open","at":"2026-09-25T15:29:49Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.686,"p_room":0.9,"age_days":16,"expected_fill_days":25,"reasons":["conf:4","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/u-drive-customer-service-representative-2","json_url":"https://alion.io/job/u-drive-customer-service-representative-2.json","meta":{"generated_at":"2026-10-12T20:42:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33664,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689547},"rest":"https://alion.io/mcp/rest/get_company?id=689547"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fu-drive-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fu-drive-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fu-drive-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/u-drive-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fu-drive-customer-service-representative-2"}]}