{"id":2932194,"url":"https://alion.io/job/u-drive-workshop-booking-coordinator","title":"Workshop Booking Coordinator","company":{"id":689547,"name":"U-Drive","domain":"u-drive.co.uk","url":"https://alion.io/company/u-drive","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poole, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":50000,"period":"year","method":"role_country_seniority_unknown","sample_n":433},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T14:57:18Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T16:48:38Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"U-Drive are hiring! We have a great opportunity for an organised and customer-focused Workshop Booking Coordinator to join our committed team in Poole. We are looking for a dedicated and hardworking individual who thrives in a busy, fast-paced environment. As the first point of contact for our workshop, you will play a key role in keeping our workshop diary full, well planned and running smoothly for both our own fleet and our external customers.\nAbout the Role\nUnder the guidance of the Workshop Manager, you will work [HOURS AND WORKING PATTERN TO BE CONFIRMED]. Although the role belongs to our workshop, you will be based within our Fleet team, which allows you to coordinate internal fleet work and external customer bookings from one place. The role is dedicated entirely to enquiries and bookings, leaving our workshop front desk team free to look after customers on site.\nRole Responsibilities\nAnswering all inbound workshop telephone calls and enquiries\nBooking MOTs, servicing and repair work into the workshop diary for external customers\nBooking internal service, maintenance and repair work raised by the Fleet team\nManaging the workshop diary to balance fleet and external customer work against workshop capacity\nProviding customers with information on availability, pricing and the services we offer\nConfirming bookings with customers and managing rescheduling and cancellations\nRecording accurate customer, vehicle and job details on internal systems\nLiaising closely with the Workshop Manager, workshop front desk team and Fleet team on booking requirements and priorities\nHandling customer queries professionally and passing on any complaints to the appropriate person\nRequirements\nAbout You\nThe ideal candidate will be a well-organised, can-do individual with an excellent telephone manner. Working closely with the Workshop Manager and the Fleet team, the successful candidate will play a pivotal role in making the best use of our workshop capacity while providing an exceptional customer experience.\nEssential\nExcellent telephone manner and communication skills\nStrong organisational skills and close attention to detail\nAbility to manage a busy diary and prioritise competing demands\nAccurate data entry and confidence using IT systems, including Microsoft 365\nCommitment to providing excellent customer service\nPositive “can do” attitude\nStrong team player\nAbility to work under pressure in a fast-paced environment\nDesirable\nExperience in a service booking, service advisor or service receptionist role within a garage, dealership or workshop\nWorking knowledge of MOT, servicing and repair terminology\nExperience in a fleet, vehicle rental or automotive environment\nExperience of using workshop or rental management systems\nFull UK driving licence\nBenefits\nAbout Us\nEstablished four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.\nWhat We Offer\n30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave\nTraining and development opportunities\nDiscounts at 3,000+ stores\nFree eye tests\nCompetitive pension\nEmployee discount across U-Drive branches\nEmployee Wellbeing Program","description_format":"text","description_chars":3427,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Autonomous Driving","Car Rental"],"lifecycle":[{"event":"open","at":"2026-10-20T14:57:18Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":42,"reasons":["conf:9","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/u-drive-workshop-booking-coordinator","json_url":"https://alion.io/job/u-drive-workshop-booking-coordinator.json","meta":{"generated_at":"2026-10-22T21:57:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6818,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689547},"rest":"https://alion.io/mcp/rest/get_company?id=689547"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fu-drive-workshop-booking-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fu-drive-workshop-booking-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fu-drive-workshop-booking-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/u-drive-workshop-booking-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fu-drive-workshop-booking-coordinator"}]}