{"id":3787814,"url":"https://alion.io/job/u-s-bank-operations-manager-4","title":"Operations Manager 4","company":{"id":1754542,"name":"U.S. Bank","domain":"usbank.com","url":"https://alion.io/company/usbank-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":156,"ghost_share":0,"stale_share":0.167,"repost_share":0.038,"time_to_fill_p50_days":26,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Saint Paul, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":92820,"max":109200,"currency":"USD","period":"year","gross":null,"usd_annual":109200},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-10T09:41:40Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.\nJob Description\nThis Operations Manager will lead the Onboarding and Maintenance teams within Global Corporate Trust Paying & Transfer Agent Operations. The team supports new account and security setup, account and issue maintenance, customer record updates, and ongoing servicing across multiple Corporate Trust product lines.\nThe manager will oversee approximately 12-15 professionals across Saint Paul, Minnesota, and Cincinnati, Ohio, including team leads and specialists. This role will ensure work is completed accurately, efficiently, and in accordance with client requirements, operational procedures, and established controls.\nThe successful candidate will partner closely with business line leaders, relationship managers, technology, risk, compliance, and operations teams to support new business onboarding, client servicing, operational excellence, and process modernization.\nKey Responsibilities\nLead, coach, and develop specialists and team leads, including performance management, hiring, employee development, and day-to-day people leadership.\nOversee new account onboarding, account and security setup, issue setup, account maintenance, and customer record maintenance across multiple Corporate Trust business lines.\nMonitor production volumes, inventory, aging, service levels, quality metrics, and operational risk indicators while effectively balancing workloads and staffing.\nEnsure new accounts, securities, issuances, ownership records, and maintenance requests are completed accurately and on time in accordance with governing documents, client instructions, and operational procedures.\nDevelop cross-training and succession strategies to reduce single points of dependency and strengthen team resiliency.\nPartner with business development, client relationship, paying agent, trustee, and operations teams to support new business onboarding and ongoing client servicing.\nLead and support process improvement, automation, and operational transformation initiatives that improve scalability, quality, efficiency, and employee experience.\nManage escalations and coordinate resolution of onboarding, maintenance, servicing, and other operational issues.\nSupport audits, regulatory reviews, business continuity activities, risk assessments, and corrective action plans.\nEnsure adherence to corporate policies, procedures, control requirements, and applicable laws and regulations.\nCollaborate with peer leaders to share resources, strengthen business continuity, and promote a one-team culture across operations.\nBasic Qualifications\nBachelor's degree, or equivalent work experience\nTypically five or more years of relevant experience\nPreferred Skills/Experience\nThorough knowledge of operational functions, systems, procedures, and products and/or services supported by the assigned area(s)\nUnderstanding of applicable federal and state laws and regulations\nThorough knowledge of applicable products, programs, financial analysis, and related documentation\nStrong organizational, leadership, and project management skills\nWell-developed customer relationship management skills\nExcellent interpersonal, verbal, and written communication skills\nStrong people leadership, coaching, and talent development abilities\nProven supervisory and management skills\nExperience leading process improvement, change management, and operational excellence initiatives\nAbility to manage multiple priorities, deadlines, and business objectives in a fast-paced environment\nAbility to build effective partnerships across business lines and support functions\nLocation: MN- West Side Flats\nThis role requires working from a U.S Bank location three (3) or more days per week.\nIf there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.\nBenefits:\nOur approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:\nHealthcare (medical, dental, vision)\n\nBasic term and optional term life insurance\n\nShort-term and long-term disability\n\nPregnancy disability and parental leave\n\n401(k) and employer-funded retirement plan\n\nPaid vacation (from two to five weeks depending on salary grade and tenure)\n\nUp to 11 paid holiday opportunities\n\nAdoption assistance\n\nSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law\n\nReview our full benefits available by employment status here.\nU.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.\nE-Verify\nU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.\nThe salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.\nApplicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.\nPosting may be closed earlier due to high volume of applicants.","description_format":"text","description_chars":7294,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Commercial & Retail Banks","Cards & Card Issuing","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-11-05T04:24:20Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 594 · green card filings: 256","filings_12m":594,"filings_prev_12m":776,"green_card_filings_12m":256,"median_offered_wage_usd":129006,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":26,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":109200,"is_top_pay":false},"html_url":"https://alion.io/job/u-s-bank-operations-manager-4","json_url":"https://alion.io/job/u-s-bank-operations-manager-4.json","meta":{"generated_at":"2026-11-10T14:49:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":353,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754542},"rest":"https://alion.io/mcp/rest/get_company?id=1754542"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fu-s-bank-operations-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fu-s-bank-operations-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fu-s-bank-operations-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/u-s-bank-operations-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fu-s-bank-operations-manager-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3787814}},{"tool":"search_jobs","arguments":{"company":"usbank.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3787814},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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