{"id":2932301,"url":"https://alion.io/job/u-s-bank-operations-specialist","title":"Operations Specialist","company":{"id":1754542,"name":"U.S. Bank","domain":"usbank.com","url":"https://alion.io/company/usbank-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":153,"ghost_share":0,"stale_share":0.144,"repost_share":0.052,"time_to_fill_p50_days":25,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":60000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2758},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-20T14:55:38Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-06T06:14:47Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.\nAs a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.\nWe actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.\nWe offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.\nJob Description\n\nJob Description\nThe Research Resolutions Analyst is responsible for performing a variety of document processing, research, and record-keeping activities related to customer accounts. The role requires a thorough understanding of assigned products, services, and internal procedures in order to accurately investigate, document, and resolve customer requests while ensuring compliance with applicable policies and service standards.\nKey Responsibilities\nProcess and review customer account documentation in accordance with established procedures and service level agreements.\nEnter new account information and update existing customer records with accuracy and attention to detail.\nRecord, verify, and reconcile customer transactions and account activity.\nReceive, classify, consolidate, and summarize customer documentation and information from multiple sources.\nConduct research to support resolution of customer inquiries, disputes, or requests, and clearly document outcomes.\nPrepare reports, maintain records, and provide administrative and operational support as required.\nRespond to customer inquiries via written or system-based channels, providing clear, accurate, and timely information.\nResolve customer issues by identifying root causes, applying appropriate resolutions, and escalating when necessary.\nEnsure all work complies with internal policies, regulatory requirements, and quality standards.\nCollaborate with internal partners and teams to support effective and consistent customer resolutions.\nBasic Qualifications:\nHigh school diploma or equivalent\nAt least 1 year of experience in a related field\nTypically three to five years of clerical and customer service experience\n English proficiency at B2 level or higher\nThis role requires working from a U.S. Bank location three (3) or more days per week.\nAdditional Job Description\nAdditional Job Description\nBasic Qualifications:\nHigh school diploma or equivalent\nAt least 1 year of experience in a related field\nTypically three to five years of clerical and customer service experience\nEnglish proficiency at B2 level or higher\nPreferred Skills/Experience:\nThorough knowledge of products, services, terminology, procedures, and systems related to assigned area\nStrong customer service skills\nAbility to adapt to and follow established processes while promoting clear communication within the team\nAbility to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service\nAbility to identify and resolve/escalate complex problems\nProficient computer navigation skills using a variety of software packages including Microsoft Office applications\nEffective verbal and written communication skills\nAccessibility\nWe are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.\nTotal Rewards\nU.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.\nWe offer a market-competitive compensation package that includes:\nClearly defined salary ranges aligned with industry benchmarks and internal equity standards.\n\nPerformance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.\n\nInclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).\n\nContinuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.\n\nEmployee recognition programs that celebrate achievements and milestones for all.\n\nWe regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.\nWe encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.\nClosing Date\nPosting may be closed earlier due to high volume of applicants.\nWe aim to provide timely updates throughout the process and encourage early applications to ensure consideration.","description_format":"text","description_chars":6033,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Cards & Card Issuing","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-10-20T14:55:38Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.864,"p_room":0.9,"age_days":16,"expected_fill_days":25,"reasons":["conf:5","velocity","win:mid","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/u-s-bank-operations-specialist","json_url":"https://alion.io/job/u-s-bank-operations-specialist.json","meta":{"generated_at":"2026-11-06T08:55:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16016,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754542},"rest":"https://alion.io/mcp/rest/get_company?id=1754542"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fu-s-bank-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fu-s-bank-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fu-s-bank-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/u-s-bank-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fu-s-bank-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2932301}},{"tool":"search_jobs","arguments":{"company":"usbank.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2932301},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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