{"id":2346040,"url":"https://alion.io/job/u-s-bank-pbkattny-rep","title":"PBK/Attny Rep","company":{"id":1754542,"name":"U.S. Bank","domain":"usbank.com","url":"https://alion.io/company/usbank-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":133,"ghost_share":0,"stale_share":0.173,"repost_share":0.045,"time_to_fill_p50_days":26,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Legal","role_family":"Legal","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":31000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1656},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-12T12:40:24Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-05T04:24:20Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.\nJob Description\n\nJob Description:\nThe team member is responsible for researching, validating, and maintaining bankruptcy account statuses to ensure compliance with regulatory and operational requirements. This role involves reviewing pending bankruptcy accounts, verifying filing status through available case information, third-party resources, court records, attorney contacts, and direct customer communication, and determining appropriate account treatment based on findings.\nThe team member monitors accounts through required review periods, applies accurate bankruptcy coding to confirmed cases, and ensures accounts that cannot be validated are appropriately returned to Collections or Recovery following established procedures. Additional responsibilities include documenting findings, adhering to account restrictions and exclusions, maintaining data accuracy within servicing systems, and supporting risk mitigation efforts through thorough investigation, attention to detail, and sound decision-making.\nSuccess in this role requires strong analytical skills, regulatory awareness, excellent organizational abilities, and a commitment to compliance and operational excellence. Strong attention to detail, excellent Microsoft suite skills, ability to complete complex tasks with minimal oversight and critical thinking skills.\nPerforms a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support.\nResponsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information.\nBankruptcy Associates are responsible for verifying pending bankruptcy claims using available case information, G2 Risk Solutions, PACER, attorney contact, or account holder confirmation. If bankruptcy can’t be confirmed and the account holder states they aren’t filing or no filing is found, the account may be removed from pending bankruptcy status, generally after monitoring for at least 25 days.\nFor post charge-off accounts in CACS, Associates review pending bankruptcy states, confirm filings or attorney representation, and code confirmed bankruptcies under related bankruptcy coding procedures. They must not override exclusions such as Fraud or Sold accounts.\nPending bankruptcy accounts are monitored through third-party vendor processes and internal validation. If confirmed, the account is coded appropriately. If not confirmed, the account may return to Collections or Recovery after required monitoring and outreach. Competencies:\nBankruptcy Regulatory Compliance\nResearch and Investigative Judgment\nAttention to Detail and Accuracy\nCritical Thinking and Decision-Making\nRisk Identification and Mitigation\nAccount Monitoring and Follow-Through\nDocumentation and Recordkeeping\nIndependent Execution and Accountability\nOrganization and Priority Management\nProfessional Communication and Collaboration Skills:\nBankruptcy filing-status research and validation\nCourt record and case information review\nThird-party bankruptcy resource research\nAttorney and customer verification\nBankruptcy account coding and status maintenance\nPending-account monitoring and review-period tracking\nCollection and recovery account routing\nAccount restriction and exclusion management\nServicing-system documentation and data accuracy\nQualifications:\nBasic Qualifications - High school diploma or equivalent - Typically four or more years of clerical and customer service experience Preferred Skills/Experience - Thorough knowledge of products, services, terminology, procedures and systems related to assigned area - Strong customer service skills - Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service - Ability to independently identify and resolve complex problems - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications - Effective verbal and written communication skills.\nYears of experience: 4+ relevant years\nShift Timings : 6:30pm-3:30am IST\nIf there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.\nPosting may be closed earlier due to high volume of applicants.\nThis is an U.S. Bancorp India posting. 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