{"id":2932336,"url":"https://alion.io/job/u-s-bank-performance-operations-support-associate","title":"Performance Operations Support Associate","company":{"id":1754542,"name":"U.S. Bank","domain":"usbank.com","url":"https://alion.io/company/usbank-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":97,"ghost_share":0,"stale_share":0.34,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Owensboro, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2427},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T04:18:10Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.\nJob Description\nThe Performance Operations Support Associate 2 provides administrative and operational support for the Lien Release function. When a borrower’s first or second mortgage is paid off, the team prepares the appropriate release documents and sends them to the applicable county for recording. This process includes obtaining mortgage documents from custodians, reviewing documentation, entering required information, and completing quality reviews.\nThis position will focus primarily on research, exception processing, and specialty work. When documentation cannot be obtained through the standard process, the employee will research alternative options, communicate with appropriate stakeholders, and follow the item through completion. The position may also support transactions involving attorneys and loan modifications by requesting custodial files, providing documentation, tracking payoff activity, and ensuring each item is properly documented and closed.\nThe successful candidate will demonstrate strong attention to detail, personal accountability, independent follow-up, and the ability to complete work within established productivity and turnaround expectations.\nPrimary Responsibilities\nResearch mortgage-document exceptions and identify appropriate solutions when documents cannot be obtained through standard processes.\nObtain and review mortgage and custodial documents needed to complete lien-release activities.\nEnter, maintain, track, and compile information accurately.\nProcess exceptions and maintain complete and accurate records.\nCommunicate professionally with external parties, including title companies and attorneys, primarily through email and occasionally by outbound telephone.\nProvide requested custodial documentation to attorneys and other applicable third parties.\nTrack transactions through payoff and ensure assigned items are properly documented and closed.\nTake ownership of assigned files, independently follow up on outstanding items, and communicate issues to stakeholders.\nComplete quality reviews and help ensure work complies with internal and regulatory standards, guidelines, and procedures.\nPrepare reports and support research, data maintenance, and recordkeeping activities.\nComplete assigned work within established productivity and turnaround expectations\nBasic Qualifications\n- High school diploma or equivalent\n- Two to four years of experience in business and general office environment\nPreferred Skills/Experience\nExperience providing administrative, operational, document-processing, or staff support.\nExperience conducting research, processing exceptions, performing data entry, or maintaining records.\nExperience using Microsoft Excel.\nStrong written communication skills.\nStrong attention to detail and organizational skills.\nAbility to manage assigned work independently and follow tasks through completion.\nAbility to work accurately while meeting established productivity and turnaround expectations.\nExperience reviewing mortgage documents or supporting mortgage servicing operations.\nExperience with lien releases, mortgage payoffs, custodial documents, title companies, or county recording processes.\nExperience researching documentation issues and resolving nonstandard or exception-based transactions.\nExperience communicating with attorneys, title companies, custodians, or other external stakeholders.\nAbility to proactively identify issues, conduct follow-up, and communicate status updates.\nAbility to work effectively in a process-driven and regulated environment.\n**This role has in-office expectation of 60% of your appointed time at the posted hub location.**\nIf there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.\nBenefits:\nOur approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:\nHealthcare (medical, dental, vision)\n\nBasic term and optional term life insurance\n\nShort-term and long-term disability\n\nPregnancy disability and parental leave\n\n401(k) and employer-funded retirement plan\n\nPaid vacation (from two to five weeks depending on salary grade and tenure)\n\nUp to 11 paid holiday opportunities\n\nAdoption assistance\n\nSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law\n\nReview our full benefits available by employment status here.\nU.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.\nE-Verify\nU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.\nThe salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.91U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.\nApplicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.\nPosting may be closed earlier due to high volume of applicants.","description_format":"text","description_chars":7260,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Cards & Card Issuing","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-10-20T14:55:38Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.844,"p_room":1,"age_days":2,"expected_fill_days":7,"reasons":["conf:2","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/u-s-bank-performance-operations-support-associate","json_url":"https://alion.io/job/u-s-bank-performance-operations-support-associate.json","meta":{"generated_at":"2026-10-22T05:51:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":385,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754542},"rest":"https://alion.io/mcp/rest/get_company?id=1754542"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fu-s-bank-performance-operations-support-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fu-s-bank-performance-operations-support-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fu-s-bank-performance-operations-support-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/u-s-bank-performance-operations-support-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fu-s-bank-performance-operations-support-associate"}]}