{"id":2346039,"url":"https://alion.io/job/u-s-bank-processor","title":"Processor","company":{"id":1754542,"name":"U.S. Bank","domain":"usbank.com","url":"https://alion.io/company/usbank-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":65,"ghost_share":0,"stale_share":0.215,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":242},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-12T12:40:24Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T12:40:24Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.\nJob Description\nJob Description:\nThe Debt Management team member is responsible for reviewing and processing proactive, reactive, and alternate payment or settlement offers submitted by Debt Management Companies (DMCs) on behalf of cardholders. This role involves daily retrieval and analysis of DMC batch files, validation of account details and installment schedules, confirmation of payment plan expiration dates, and accurate documentation within servicing systems.\nThe team member ensures approved offers are processed in accordance with established authorization guidelines, generates and distributes settlement letters, and maintains compliance with account management procedures. Additionally, the role requires identifying accounts that require additional layers of review, coordinating with Recovery Designees when applicable, and updating account status codes to support successful debt management and resolution outcomes while delivering high levels of accuracy, attention to detail, and regulatory compliance. \nStrong attention to detail, excellent Microsoft suite skills, ability to complete complex tasks with minimal oversight and critical thinking skills. Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support.\nResponsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information. Role Responsibilities:\nDebt Management: Debt Management companies assist borrowers in establishing payment plans and settlement arrangements. The Support Team must receive Power of Attorney (POA) or authorization documentation (ATC) before arrangements can be discussed with the Debt Management Company.\nThe Centralized Debt Management Team is the main point of contact for accounts coded for Debt Management. They handle communications, settlement discussions, and provide information about third-party assignments as needed.\nSettlement Processing: The Debt Management Team may process a proactive, reactive or alternate offer received from a Debt Management Company (DMC) on behalf of the Cardholder. Daily, the Debt Management Designee will retrieve batch files from the DMC for review of account details and/or settlement offers. If within DMC authorization and approved, the team member will validate the installment schedule, confirm the expiration date matches the last scheduled payment, document everything in CMe or CACS. A settlement letter (systemic or manual) will be provided to the DMC.\nCACS only - Note that Promise schedule history notes only show whole-dollar individual payments, while the letter shows exact payment amounts.\nCACS only - If the account isn’t in a workable state code and isn’t S86 or S66, refer it to a Recovery Designee. If appropriate, the Recovery Designee applies primary S86 and secondary S66. Once ready, the Debt Management Designee moves the account to S10 in CACS. Competencies:\nDebt Management Offer Evaluation\nRegulatory and Procedural Compliance\nAttention to Detail and Accuracy\nCritical Thinking and Decision-Making\nRisk Identification and Escalation\nQuality Assurance and Control Execution\nIndependent Execution and Accountability\nDocumentation and Recordkeeping\nOrganization and Priority Management\nCollaboration and Professional Communication Skills:\nDebt management offer review and processing\nDMC batch file retrieval and analysis\nAccount detail and eligibility validation\nInstallment schedule and expiration-date verification\nPayment plan and settlement processing\nSettlement letter generation and distribution\nAccount status coding and servicing-system updates\nException identification and escalation\nMicrosoft 365 proficiency Qualifications: Basic Qualifications - High school diploma or equivalent - Typically three to five years of clerical and customer service experience Preferred Skills/Experience - Thorough knowledge of products, services, terminology, procedures and systems related to assigned area - Strong customer service skills - Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service - Ability to identify and resolve/escalate complex problems - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications - Effective verbal and written communication skills Years of experience: 4+ relevant years. Shift Timings: 6:30pm-3:30am IST\nIf there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.\nPosting may be closed earlier due to high volume of applicants.\nThis is an U.S. Bancorp India posting. 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