{"id":3828928,"url":"https://alion.io/job/u-s-lawshield-concierge-specialist","title":"Concierge Specialist","company":{"id":684836,"name":"U.S. LawShield","domain":"uslawshield.com","url":"https://alion.io/company/uslawshield","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"A","score":95,"open_postings":74,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":161,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-05T15:49:08Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-12T09:09:03Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":6},"description":"About U.S. LawShield\nAt U.S. LawShield our focus is on encouraging people to take proactive measures to improve their safety and self-defense abilities-and to serve those who do. We strive to create better-protected communities of responsible self-defenders who have the peace of mind to live their lives confidently. Our company was established in 2009. After initially launching in Texas as Texas LawShield®, the demand for services developed well beyond state lines. Our coverage began to expand across the United States, which is when we became U.S. LawShield. Today, we provide coverage in 46 states and have proudly served more than 2 million people in their self-defense journey.\nWhy U.S. LawShield?\n15 days PTO per calendar year, with additional time accruing with tenure \n12 paid holidays \nMedical, dental, vision and additional supplemental coverage options \nEmployee Assistance Program (EAP) with travel protection, counseling, and medical bill\nsaver program \n401k \nU.S. LawShield membership included with employment \nPosition Summary\nThe Concierge Specialist is responsible for onboarding and building a corporate relationship with our B2B\npartners through exceptional service and individualized attention to detail. This role ensures that\npartners are provided with all the materials and information needed to generate revenue for U.S.\nLawShield. The Concierge Specialist is dedicated to ensuring a successful partnership between the partner\nand U.S. LawShield.\nDuties/Responsibilities\nContact all new partners and assist with onboarding tasks such as welcome calls and email communications \nMaintain productive relationships with company partners to ensure company growth \nIdentify and report issues with B2B partners \nAssist with event planning, scheduling and execution \nIdentify daily tasks which are completed, overdue and rescheduled \nGenerate data reports on daily and periodic basis for U.S. LawShield management or employees \nUnderstand U.S. LawShield products and services \nKeep detailed and organized records of partner activities in Salesforce \nContinuously look to integrate process improvements and report to leadership ways to improve \nefficiency and effectiveness \nVerify and track activities with updates to better understand the individual and unique needs \nthat each partner requires \nMaintain partner accounts and contact sales team account owners or other corporate \ndepartments if issues arise \nPerform other related duties as assigned \nRequired Skills/Abilities \nMinimum of 3 years of experience in customer service, marketing or sales environment \nExcellent computer skills and proficiency in MS Word and MS Excel \nExcellent communication skills \nStrong ability to work cross-functionally with other departments and teams including Sales, \nMarketing and Events \nExperience with Salesforce preferred \nExperience with Google products preferred \nAbility to track progress of multiple projects at one time and ensure tasks are completed by \nmultiple departments \nStrong attention to detail \nDemonstrate ability to prioritize tasks with minimal supervision in a team environment \nSalesforce experience a plus\nEducation and Experience\nHigh School diploma required, Associate’s Degree or some college preferred \nExperienced in working in a fast-paced business environment preferred \nPhysical 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