{"id":1376416,"url":"https://alion.io/job/ualberta-student-service-advisor","title":"Student Service Advisor","company":{"id":1049058,"name":"University of Alberta","domain":"ualberta.ca","url":"https://alion.io/company/ualberta","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edmonton, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":74000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":23},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Oracle ERP","optional":false}],"status":"live","first_seen_at":"2026-09-28T06:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T18:02:48Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":32},"description":"This competition is open to all applicants however; internal applicants will be given priority consideration based on minimum qualifications, or a combination of experience, skills, and abilities before external applicants are considered.\nThere is also a Temporary Student Service Advisor opportunity available. If you would like to be considered for both opportunities, please submit an application to both competitions.\nLocation - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.\nReporting to the Team Lead, Student Service Centre (SSC), the Student Service Centre Advisor supports current students, prospective students, applicants, parents, alumni and the general public by providing outstanding customer service and detailed information and navigational support concerning University of Alberta policies and procedures with respect to: admissions, registration, tuition and student fees, financial aid and scholarship information, student records and transcripts, exams, and convocation. Advisors will also be knowledgeable about what services are offered by other offices/units across campus so that they are able to advise appropriately on expected processes and also make effective referrals. Services are provided to all categories of students; this includes prospective students and current graduate and undergraduate students.\n Adheres to all legal and regulatory student advising requirements, including ATIA legislation and University policies.\nInterprets policy, procedures, and programs as they pertain to students, both current and prospective, specifically graduate, undergraduate, Aboriginal, international, mature, and nontraditional students.\nProvides comprehensive advice to students, parents, faculty, and school counsellors in person, via email and/or electronic communication tools (chats, instant messenger) and by telephone, regarding admission requirements, admission processes, residence and housing options, student records, ATIA fee assessment, financial aid and support, student awards, academic programs, registration, examinations, and convocation procedures.\nProvides one-on-one advising sessions to current and prospective students regarding program requirements, admission criteria and transfer requirements, including transfer credit information, requiring thorough knowledge of UAlberta’s admission and transfer credit policies, including Alberta Council on Admissions and Transfer (ACAT).\nUses knowledge of systems, policies, procedures, and exercises professional judgment to solve unusual or complex problems.\nAnticipates needs and proactively responds to requests, providing subject matter expertise, professional advice, and recommendations extending beyond a student’s initial request.\nProvides effective and appropriate referrals to other departments when necessary for problem resolution and services and ensures that students are provided with basic information about why they have been referred and the processes they will encounter. This requires extensive knowledge of other services provided on campus and how those services are administered and under what circumstances.\nAdvises students of University of Alberta policies with respect to course withdrawal, examinations, academic standing, and fee assessment.\nIn partnership with the National Recruitment division and the Campus Visit Program, participates in recruitment activities to advise prospective students, parents, school counsellors, and others of the current admission requirements and application.\n A post-secondary degree in a related field (e.g., Adult Education, Management, Public Administration, Education, Leadership, Cognitive Psychology, or Psychology of Learning), along with a minimum of two to three years of directly related experience working in a university student services environment, is required. Equivalent combinations of related education and experience may be considered.\nDemonstrated ability to develop and maintain positive, professional, and collaborative working relationships with internal and external clients and stakeholders.\nAbility to work independently while contributing effectively as a collaborative team member and positive representative of the Student Service Centre and the University of Alberta.\nAbility to interact knowledgeably, respectfully, and effectively with diverse individuals representing a broad range of backgrounds, credentials, abilities, and literacy/language levels.\nExcellent verbal, written, and interpersonal communication skills, with exceptional attention to detail and accuracy.\nExcellent time management skills, with the proven ability to prioritize competing demands, manage multiple tasks, and meet deadlines in a fast-paced environment while maintaining a high level of accuracy.\nStrong analytical, organizational, and problem-solving skills, including the ability to assess issues and determine when escalation is appropriate.\nAbility to triage and appropriately refer students who are in distress while maintaining strict confidentiality and adhering to FOIP, records management protocols, UAPPOL, and other applicable University policies and legislation.\nWorking knowledge of University of Alberta policies, processes, colleges, faculties, administrative units, and student services, including the Discrimination, Harassment, and Duty to Accommodate Policy, the Code of Student Behaviour, Helping Individuals at Risk, and FOIP.\nProficiency with electronic records, databases, communication platforms, and learning management systems. Intermediate or higher proficiency with Microsoft 365, Google Workspace, and eClass (Moodle) is preferred. \nExperience using PeopleSoft Student Administration (Campus Solutions) is considered an asset.\nDemonstrated commitment to supporting the University of Alberta's values of diversity, equity, inclusion, accessibility, and belonging.\nThe successful candidate will demonstrate the following behavioural competencies:Communication \nCustomer Service Excellence \nInterpersonal Communication \nProblem Solving \nTeamwork\n\nApplication Instructions\nClick \"Apply Now\" to submit your resume and cover letter.\nThis competition may be used to fill multiple positions.\nThis position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).\nThis position offers a comprehensive benefits package.","description_format":"text","description_chars":6482,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Events & Ticketing","Veterinary Medicine","Dairy Farming"],"lifecycle":[{"event":"open","at":"2026-09-28T06:48:29Z"},{"event":"close","at":"2026-10-03T08:18:01Z"},{"event":"reopen","at":"2026-10-29T18:11:20Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.146,"p_room":0.35,"age_days":31,"expected_fill_days":4,"reasons":["conf:1","velocity","win:tail","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/ualberta-student-service-advisor","json_url":"https://alion.io/job/ualberta-student-service-advisor.json","meta":{"generated_at":"2026-10-30T20:58:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11276,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1049058},"rest":"https://alion.io/mcp/rest/get_company?id=1049058"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fualberta-student-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fualberta-student-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fualberta-student-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ualberta-student-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fualberta-student-service-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1376416}},{"tool":"search_jobs","arguments":{"company":"ualberta.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1376416},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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