{"id":3306016,"url":"https://alion.io/job/ubc-patient-services-coordinator-ii","title":"Patient Services Coordinator II","company":{"id":7903,"name":"UBC","domain":"ubc.com","url":"https://alion.io/company/ubc","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":152},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T01:14:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T09:34:30Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.\nEmbark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity.\nIf you are seeking a career that will challenge, inspire, and reward you, join us at UBC! \nBrief Description:\nThis position is responsible for handling customer service inquiries on the phone from a variety of callers. place outbound calls for clarification; determine eligibility of applicant, and other program specific functions or related activities. Daily activities may switch depending upon volume within different operations groups and where the work is needed. Employee will manage communications, applications for eligibility, or other types of information depending on function for that day and program volume.\nSpecific job duties:\nHandle all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines.\nAccurately enter eligibility paperwork and/or other information into system. Maintain accurate and complete documentation of all applications, mailers, orders, enrolment forms and new patients. \nMaintain accurate and complete documentation and system records of all inquiries. \nEfficiently perform specialized functions for each program with a high level of accuracy. Aid department Lead/supervisor in developing other employees, answering questions, etc.\nEnter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program.\nPlace outbound phone calls for clarification on any issues involving program guidelines\nDesired Skills and Qualifications:\nHigh school degree or equivalent\n2 - 3 years of customer service experience\nProficiency with personal computers; excellent written and verbal communication skills\nAbility and willingness to work a flexible schedule to cover peak times\nAbility to adapt to a fast-paced environment quickly; learn quickly, maintain accurate information, and ability to follow direction.\nAbility to adapt to new situations that may arise due to program changes\nPharmacy Tech license as needed for specific programs\nBenefits:\nAt UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.\nHere are some of the exciting perks UBC offers:\nRemote opportunities\nCompetitive salaries\nGrowth opportunities for promotion\n401K with company match*\nTuition reimbursement\nFlexible work environment\nDiscretionary PTO (Paid Time Off) \nPaid Holidays\nEmployee assistance programs\nMedical, Dental, and vision coverage\nHSA/FSA\nTelemedicine (Virtual doctor appointments)\nWellness program\nAdoption assistance\nShort term disability\nLong term disability\nLife insurance\nDiscount programs\nUBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. 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