{"id":3894954,"url":"https://alion.io/job/ubc-program-manager","title":"Program Manager","company":{"id":7903,"name":"UBC","domain":"ubc.com","url":"https://alion.io/company/ubc","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Veeva","optional":true}],"status":"live","first_seen_at":"2026-11-06T22:51:32Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T20:02:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Exciting opportunities await as the AbbVie team continues to demonstrate its impact and success. We recognize the value of UBC’s internal talent and invite you to showcase your unique perspective and skills on a new team. This program will provide a platform for you to showcase your capabilities, take on new responsibilities, and develop professionally.\nIf you are passionate, driven, and ready to take on new challenges, we encourage you to seize this incredible opportunity.\nShape the future, apply today, and let your talent shine within UBC!\nPlease, note that the deadline to submit applications for this role is 4/14/26. \nBrief Description:\nPatients are at the center of AbbVie’s business strategies. The Manager - Program Management, manages day-to-day activity of program(s) and supervises staff. Extensive interaction with internal and external client(s). Acts as the primary contact for the assigned program(s). This position performs hiring, scheduling, training, and development of direct and indirect reports. Recognizes, recommends, and implements operational improvement Works with Senior Manager or Director to develop policies, procedures and the business work plan for assigned program(s). Position may support multiple small clients or one large client. Provides direction, coordinates and supervises the activities of the operational team using established policies and procedures. Sets priorities for the team to ensure task completion, coordinates work activities with other supervisors and managers. Work is reviewed for soundness of judgment and overall quality and efficiency.\nThe Program Manager is also responsible for:\nEnsuring appropriate resources and operational support required to deliver on both patient and client expectations\nOversight of the systems development and management\nIdentify opportunities and participate in the development of strategies, training tactics and resources required to optimize value of patients\nWorking cross-functionally with operations, training, Field Operations Management, and District Managers.\nSpecific job duties:\nResponsible for implementing and maintaining the effectiveness of the program by:\nManage program(s) per the scope of work, program and standard operating procedures within the contracted budget. \nManage day-to-day activity of the program operation and ensures proper flow of work throughout the life of the program, including supervision of staff. \nWorking knowledge of protocol(s), contract requirements, program workflow and/or scope of work for assigned program(s).\nMonitor program metrics to ensure adherence to program SLAs.\nAid management decisions on program development and design and/or restructure of program requirements. \nSupervise the collaboration with internal and client training departments to ensure messaging integrates the defined strategies and is customized to reflect the patient insights associated within supported disease states\nSupervise and manage the field operations support personnel as assigned\nSupport the logistical deployment and tracking of AbbVie issued equipment\nSupervises personnel management during training events\nSupervises and directs Service Provider assigned training resources to ensure strategic approach is in line with AbbVie requirements\nThis position is also responsible for supervising the execution of a feedback mechanism to assess the value of the program as perceived by the patients on a regular basis, including oversight support\nCollaborate with the Managers and Directors of AbbVie’s Patient Outreach organization to support KPI development, ensure reporting systems are in place and supervise/manage monthly performance updates to the team\nProvide leadership with updates on policy developments and likely impact on patients and service delivery\nDevelop and implement a robust plan to facilitate clear communication with AbbVie’s Patient Outreach organization\nAttend and support weekly program staff meetings\nDirectly supervise and manage assigned systems training, field operations, system escalation personnel and projects as directed\nPresentation of program information to internal and external customers.\nParticipate in interviewing prospective employees, evaluating current employees, and train employees as needed.\nAbility to travel as needed\nActively participates in in-person and virtual meetings/events (internal and external)\nSupervisory Responsibility:\n1-20 Direct Reports\nDesired Skills and Qualifications:\nBachelor’s degree required\nPatient Outreach or program experience (2+ years) as Field Manager or higher experience preferred\nTraining Management experience preferred\nMust be able to manage multiple tasks and have excellent organizational skills\nAbility to examine business environment and develop/execute in response to market opportunities will be a significant benefit\nCandidate should have a working knowledge of the market including trends and issues as they relate to the patient journey and insights\nAbility to travel (40-50%)\nAbility to lead and drive for results in cross-functional teams\nStrong planning and prioritization skills\nStrong and effective presentation skills; excellent communication skills - both written and verbal\nInitiative and vision: develop strategy and deliver results\nDrive and enthusiasm\nExceptional interpersonal skills and the ability to build and inspire support for initiatives\nAbility to build and maintain relationships with third parties using good negotiation skills\nProven success working with or within patient advocacy organization or other patient health-related, communicate focused organizations providing services to targeted populations\nFully competent in MS Office (Word, Excel, PowerPoint) and iPad technology\nVeeva /SaleForce.com Database experience preferred\nUBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.","description_format":"text","description_chars":6197,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Services (CRO)","Health Data & Interoperability","Healthcare & Life Sciences Consulting"],"lifecycle":[{"event":"open","at":"2026-11-06T22:51:32Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/ubc-program-manager","json_url":"https://alion.io/job/ubc-program-manager.json","meta":{"generated_at":"2026-11-07T22:42:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37462,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7903},"rest":"https://alion.io/mcp/rest/get_company?id=7903"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fubc-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fubc-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fubc-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ubc-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fubc-program-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3894954}},{"tool":"search_jobs","arguments":{"company":"ubc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3894954},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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