{"id":2300741,"url":"https://alion.io/job/ubc-supervisor-program-management","title":"Supervisor - Program Management","company":{"id":7903,"name":"UBC","domain":"ubc.com","url":"https://alion.io/company/ubc","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":43888,"max":65625,"currency":"USD","period":"year","gross":null,"usd_annual":65625},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-09T21:52:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T20:18:15Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"As a pharmaceutical support industry leader, UBCis devoted to empowering health solutions for a better tomorrow. We take pridein improving patient outcomes and advancing healthcare. At UBCwe provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.\nEmbark on a rewarding career journey with UBC! Growyour career while making a meaningful impact on the worldaround you. UBCfosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplacethat fosters creativity.\nIf you are seeking a career that will challenge, inspire,and rewardyou, join us at UBC!\nBrief Description:\nThe Supervisor - Program Management is responsible for managing the day-to-day activity of the program(s) and supervises a team of employees. Position may be client facing. Works with the Program Manager to develop policies, procedures, and the business work plan for the program. This position performs hiring, scheduling, training, and development of direct reports. Recognizes, recommends, and implements operational improvement.\nProvides direction, coordinates and supervises the activities of the operational team using established policies and procedures. Sets priorities for the team to ensure task completion, coordinates work activities with other supervisors and managers. Work is reviewed for soundness of judgment and overall quality and efficiency\nSpecific job duties:\n Manage daily activities per the scope of work, program, and standard operating procedures within the contracted budget.\nAbility to understand and actively enforce program guidelines and project specific procedures (PSPs). \nManage day-to-day activity of the program operation, including supervision of staff. \nAssist in developing program metrics and identifying efficiencies \nMonitor program metrics to ensure adherence to program SLAs \nResolve complex cases.\nParticipate in interviewing prospective employees, evaluating current employees, and train employees as needed. \nCreate new and/or update training materials and PSPs as needed. \nTranslate decisions and discussions into documented workflow processes. \nDevelop current employees and track their compliance to quality, service, and program standards.\nConduct, at minimum, monthly team meetings with meeting agendas and minutes.\nAssist with presentation of program information to internal and external customers.\nHandle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution\nCoordinate with manager(s) to set goals and expectations for the team to ensure task completion.\nOther duties as assigned.\nAbility to travel as needed\nActively participates in in-person and virtual meetings/events (internal and external)\nSupervisory Responsibility:\n1 -20 Direct Reports\nSkills and Qualifications:\nAssociate or Bachelor’s degree in relevant discipline or equivalent work experience\nFive (5) or more years of relevant experience in pharmacy benefit management, specialty pharmacy or patient support/access (HUB) services preferred\nThree (3) or more years of relevant experience in pharmacy and/or medical benefit verifications, prior authorization and/or appeals required. \nCustomer service experience required\nCall center experience preferred \nStrong computer skills with specific aptitude in Microsoft Office\nExcellent verbal and written communication and presentation skills\nStrong analytical and problem-solving skills\nAbility to lead and develop a successful team required\nAbility to work a flexible schedule \nBenefits:\nAt UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.\nHere are some of the exciting perks UBC offers:\nRemote opportunities\nCompetitive salaries\nGrowth opportunities for promotion\n401K with company match\nTuition reimbursement Flexible work environment\n20 Days PTO (Paid Time Off)\nPaid Holidays\nEmployee assistance programs \nMedical, Dental, and vision coverage\nHSA/FSA\nTelemedicine (Virtual doctor appointments)\nWellness program\nAdoption assistance\nShort term disability\nLong term disability\nLife insurance\nDiscount programs\nUBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.\n#LI-REMOTE\n#LI-ML1","description_format":"text","description_chars":4796,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Growth opportunities","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Services (CRO)","Health Data & Interoperability","Healthcare & Life Sciences Consulting"],"lifecycle":[{"event":"open","at":"2026-10-11T21:06:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":39,"reasons":["conf:3","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":65625,"is_top_pay":false},"html_url":"https://alion.io/job/ubc-supervisor-program-management","json_url":"https://alion.io/job/ubc-supervisor-program-management.json","meta":{"generated_at":"2026-10-13T23:59:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36529,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7903},"rest":"https://alion.io/mcp/rest/get_company?id=7903"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fubc-supervisor-program-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fubc-supervisor-program-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fubc-supervisor-program-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ubc-supervisor-program-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fubc-supervisor-program-management"}]}