{"id":2100671,"url":"https://alion.io/job/uber-autonomous-vehicle-support-specialist","title":"Autonomous Vehicle Support (Varying Shifts In-Person))","company":{"id":230,"name":"Uber","domain":"uber.com","url":"https://alion.io/company/uber","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":93,"open_postings":123,"ghost_share":0,"stale_share":0.463,"repost_share":0.057,"time_to_fill_p50_days":10,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":77000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7331},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T16:59:50Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-24T07:24:21Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"About the Role and Team\nThe Community Operations organization at Uber is responsible for delivering world-class customer support to riders, eaters and business partners. Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering inbound/outbound phone support. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a dynamic environment.\nUber Autonomous Mobility is expanding with a variety of different partners across the US to fulfill requests on the Uber platform via Autonomous Vehicle. As an AV Specialist, you will serve as the real-time, human point of contact for Riders; including providing ride information, troubleshooting issues, and assisting the rider on next steps in the event of a service disruption or emergency. This role requires exceptional empathy, patience, and a relationship-oriented mindset. Interested in being apart of this new and exciting program?\nAs an AV Specialist, you will serve as the real-time, human point of contact for Riders; including providing ride information, troubleshooting issues, and assisting the rider on next steps in the event of a service disruption or emergency.\nAdditionally, you will have the unique opportunity to support development of new operational processes and tools for scale\nThis is 40 hours/week that requires weekends and evenings. Some holiday, weekend, and evening work will be required.\nYou must reside in the United States to be considered for this position. On-site work is required.\nThis position qualifies for a +5% shift differential for shifts worked on both Saturday and Sunday.\nWhat you’ll do\nEmpathetic and love resolving issues (customer facing) as efficiently, politely, and professionally as possible\nDeliver high quality customer support and customer satisfaction while solving complex inbound or outbound customer issues which may not have a well documented procedure, and where relevant to the line of business, outbound phone support \nWilling to go above and beyond in an effort to deliver a world-class customer experience.\nWork on both phone and ticket-based cases, if relevant, and resolve escalations\nComfortable and personable when handling customers via phone or email.\nSolve problems and address unsatisfactory consumer experiences with ownership and service recovery.\nComfortable using multiple platforms and tools to identify issues and possible resolutions.\nCare about individual consumer experiences. \nChange course as priorities shift in real time with new inbound issues.\nKeep up to date with new challenges from our consumers, and the changes and product improvements from our internal teams.\nInterested in finding opportunities for improvement (enhancements or bugs) as you advocate for customers.\nHighly motivated problem solver with an ownership mentality.\nBasic Qualifications\nEnglish Proficiency \nComfortable operating in multiple modalities\nAt least 1 year of experience in retail, hospitality, or customer service in-person or contact center environment\nPreferred Qualifications\nExceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listening to and interpreting customer needs\nExcellent computer skills and problem-solving ability\nProven ability to adapt and drive progress against goals in ambiguous, changing environments\nProactive mindset and resourcefulness\nPositive attitude with a growth mindset\n2+ years of experience in customer service, retail, or another customer-facing role\nExperience\nFor Phoenix, AZ-based roles: The base hourly rate amount for this role is USD $21.70 per hour.\nYou will be eligible to participate in Uber's bonus program, and may be offered other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.","description_format":"text","description_chars":4249,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Smart Mobility","Delivery","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-10-08T18:15:07Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.578,"p_room":0.45,"age_days":15,"expected_fill_days":10,"reasons":["conf:3","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/uber-autonomous-vehicle-support-specialist","json_url":"https://alion.io/job/uber-autonomous-vehicle-support-specialist.json","meta":{"generated_at":"2026-10-24T10:15:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14959,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":230},"rest":"https://alion.io/mcp/rest/get_company?id=230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuber-autonomous-vehicle-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuber-autonomous-vehicle-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuber-autonomous-vehicle-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uber-autonomous-vehicle-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuber-autonomous-vehicle-support-specialist"}]}