{"id":2852212,"url":"https://alion.io/job/uber-autonomous-vehicles-senior-specialist","title":"Autonomous Vehicles Senior Specialist","company":{"id":230,"name":"Uber","domain":"uber.com","url":"https://alion.io/company/uber","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":127,"ghost_share":0,"stale_share":0.48,"repost_share":0.055,"time_to_fill_p50_days":10,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":58000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5018},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T11:23:10Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-26T17:56:00Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About the role and team\nCommunity Operations at Uber is where real people solve real problems in real time. As a COE Specialist II, you will be at the heart of our customer support engine, tackling complex issues for riders, drivers, and merchants that don’t always have a clear script. This isn't just about clearing a queue; it’s about navigating high-stakes situations with a mix of empathy and clinical precision to ensure our community feels supported even when things get messy.\nThe pace here is intense and the environment is constantly evolving. You’ll thrive if you are a steady problem-solver who can stay calm under pressure and move with urgency without sacrificing care. We are looking for people who take ownership of the customer experience, embrace the ambiguity of a fast-moving tech environment, and are motivated by the tangible impact of helping millions of people move safely every day.\nWhat you’ll do\nNavigate complex, non-standard customer issues across multiple modalities, translating uncertainty into clarity for riders, drivers, and merchants.\nDeliver empathetic and high-quality support through both ticket-based and phone-based interactions, resolving escalations where the path forward isn't predefined.\nPerform root cause analysis on recurring issues and present actionable findings to leadership to improve the platform at scale.\nIdentify and escalate emerging patterns in ticket types to help unblock your team and improve global support workflows.\nBalance speed with accuracy in a high-volume environment, making fast and thoughtful decisions to meet performance goals.\nCollaborate cross-functionally to resolve blockers and ensure we are building long-term trust with our community.\nBasic Qualifications\nProficiency in Arabic (Egyptian dialect) and English is required, demonstrating clear verbal and written communication.\n1+ year of experience in a high-volume retail, hospitality, or contact center environment, operating in multiple digital modalities, software tools, and demonstrating general computer skills.\nMust be able to work from the designated Uber location.\nExperience operating across multiple communication modalities (e.g., phone, chat, and email).\nProven ability to stay resilient and calm in emotionally charged or high-pressure situations.\nExperience with stakeholder management and influencing internal teams to resolve customer blockers.\nStrong systems thinking approach with a knack for identifying efficiency gaps in workflows.\nPassion for the Uber platform and a deep interest in shaping the future of real-world movement.","description_format":"text","description_chars":2582,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Smart Mobility","Delivery","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-10-19T13:40:54Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.848,"p_room":0.9,"age_days":6,"expected_fill_days":10,"reasons":["conf:4","velocity","win:mid","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/uber-autonomous-vehicles-senior-specialist","json_url":"https://alion.io/job/uber-autonomous-vehicles-senior-specialist.json","meta":{"generated_at":"2026-10-26T23:35:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32272,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":230},"rest":"https://alion.io/mcp/rest/get_company?id=230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuber-autonomous-vehicles-senior-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuber-autonomous-vehicles-senior-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuber-autonomous-vehicles-senior-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uber-autonomous-vehicles-senior-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuber-autonomous-vehicles-senior-specialist"}]}