{"id":1470427,"url":"https://alion.io/job/uber-business-development-team-lead","title":"Business Development Team Lead","company":{"id":230,"name":"Uber","domain":"uber.com","url":"https://alion.io/company/uber","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":94,"open_postings":129,"ghost_share":0,"stale_share":0.419,"repost_share":0.031,"time_to_fill_p50_days":6,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Sales","role_family":"Sales","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Jira","optional":true},{"name":"Looker","optional":true},{"name":"Salesforce","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-09-29T11:50:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-10T23:59:55Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"About Uber\nAt Uber, we are reimagining the way the world moves for the better. Whether it’s rides, meals, deliveries, or corporate services, we use technology to create opportunity at global scale. With Uber for Business (U4B), we bring our innovation to the corporate world, offering companies powerful tools to manage transportation and meal delivery for their employees in over 600 cities.\nAbout the Role\nAs a Team Lead for Uber for Business, you will be responsible for the performance, coaching, and development of a team of 10-14 agents who provide support to corporate clients across various B2B profiles: from general employee support to premium executive stakeholders.\nThis is a hybrid leadership role, requiring you to balance real-time floor support, coaching conversations, business analytics, and stakeholder collaboration. You will ensure your team delivers a world-class experience across multiple customer types while driving continuous improvement in both performance and process.\nWhat You’ll Do\nTeam Leadership & Performance Management\nManage, coach, and develop a high-performing B2B team composed of Business Development Specialists (I-III).\nConduct 1:1s, huddles, team meetings, and drive personalized development plans aligned with U4B’s career pathing.\nMonitor agent KPIs (CSAT, AHT, Quality, NoSat, Adherence) and lead data-driven performance reviews.\nPromote a culture of ownership, continuous learning, and accountability.\nOperational Oversight\nOversee queue health and provide real-time support or reassignments across B2B tiers as needed.\nIdentify trends in operational performance and lead corrective action plans in collaboration with SMEs and Operations Managers.\nManage internal communication flows to ensure alignment on policy updates, workflows, and escalation protocols.\nDrive compliance with policies, including attendance, time tracking, and security/access governance.\nData & Insights\nCollaborate with SMEs to analyze team-level performance metrics and produce weekly/monthly dashboards or presentations.\nParticipate in and support WBRs, MBRs, and other stakeholder forums by providing synthesized team insights and summaries.\nRecommend policy, process, or tool improvements based on team observations and performance analysis.\nStakeholder Collaboration\nPartner with L&D, QA, WFM, CommOps, and Product to align on onboarding, training, queue configuration, and QA feedback.\nAct as a connector between agents and internal teams (Sales, Engineering, Risk, Legal) in escalated B2B cases.\nCollaborate in hiring, interviews, and shadowing processes for new joiners.\nEngagement & Culture\nChampion initiatives to increase employee morale, engagement, and recognition within the B2B team.\nLead by example, promoting Uber’s values and contributing to a culture of inclusion, empathy, and performance.\nBasic Qualifications\nAt least 1 year of experience in people management or relevant leadership roles.\nExperience leading or supporting B2B support environments.\nFull proficiency in Portuguese and English (B2 or above).\nStrong interpersonal and motivational skills; demonstrated ability to coach and develop individuals and teams.\nIntermediate to advanced Google Sheets proficiency.\nStrong analytical skills and ability to use data to influence outcomes.\nNo active disciplinary actions or PIPs in the last 3 months.\nPreferred Qualifications\nFamiliarity with U4B tools and systems: Salesforce, Jira, Slack, Bliss, Looker.\nExperience with report creation, metric interpretation, and executive presentations.\nUnderstanding of WFM principles and queue management best practices.\nExperience supporting multiple tiers of service (standard, end user, premium).\nBackground in customer success, sales support, or operational excellence is a plus.","description_format":"text","description_chars":3767,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":1,"team_size_min":10,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-09-29T15:58:27Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; 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