{"id":3572948,"url":"https://alion.io/job/uber-claims-advocate-risk-management","title":"Claims Advocate - Risk Management","company":{"id":230,"name":"Uber","domain":"uber.com","url":"https://alion.io/company/uber","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":153,"ghost_share":0.026,"stale_share":0.556,"repost_share":0.078,"time_to_fill_p50_days":13,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Legal","role_family":"Legal","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T20:08:49Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-11T23:03:33Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"About the Role\nAs a Claims Advocate, you will investigate, manage, and review incidents to submit claims to our Insurance partners that occur throughout the region in connection with the Uber app. You will also work in collaboration with our cross-functional teams with a focus on timely routing and escalation of high severity claims. As a subject matter expert, you will assist with more complex and time sensitive inquiries with a #TripObsession mindset to deliver white-glove service. This role will be a hybrid onsite/work from home schedule, and will be set on a weekday (Monday-Friday) shifts. Are you ready to Uber On?!\nWhat you will do?\nInvestigate and submit claims to insurance carriers by reviewing first notice of loss and supporting materials to accurately identify insurance exposure and determine applicable insurance policy.\n\nDemonstrate critical thinking while adhering to Uber established claims processes.\n\nApply existing knowledge to assist with higher complexity claims and insurance inquiries\n\nAccurately respond to inquiries received from carriers and other third parties\n\nDemonstrate #TripObsession and solid understanding of Uber’s insurance policies when communicating with all partners\n\nUtilize strong written/electronic communication. Primary method of communication in the role is electronic.\n\nParticipate in process efficiency projects (local/international scope)\n\nBasic Qualifications\nAdvanced English proficiency (highly necessary)\n\nAdvanced knowledge of Auto insurance coverages.\n\n2+ years of auto claims management experience Or 1+ year bodily injury adjusting experience Or 2+ years of travel insurance claims experience.\n\nExtraordinary attention to detail.\n\nProficiency with various computer operating systems.\n\nPreferred qualifications\nExperience with bodily injury claims handling in a major insurance carrier or broker.\n\nAdvanced written and verbal communication skills.\n\nAbility to maintain quality in a fast-paced, high volume environment.\n\nHigh degree of adaptability to meet changing business needs.\n\nAbility to mentor members of the cross-functional teams and serve as an insurance and claims subject matter expert.\n\nDemonstrated ability to enhance business process in the claims environment with a high degree of complexity.","description_format":"text","description_chars":2270,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Delivery","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-10-31T18:42:27Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.553,"p_room":0.55,"age_days":15,"expected_fill_days":13,"reasons":["conf:0","stale_co","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/uber-claims-advocate-risk-management","json_url":"https://alion.io/job/uber-claims-advocate-risk-management.json","meta":{"generated_at":"2026-11-12T05:00:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10947,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":230},"rest":"https://alion.io/mcp/rest/get_company?id=230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuber-claims-advocate-risk-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuber-claims-advocate-risk-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuber-claims-advocate-risk-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uber-claims-advocate-risk-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuber-claims-advocate-risk-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3572948}},{"tool":"search_jobs","arguments":{"company":"uber.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3572948},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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